Patient Services Representative

Patient Services Representative The Patient Services Representative serves as a liaison between TeamHealth affiliates, National Patient Services Call Center and BasePointe Billing Center in researching and resolving complex client-related issues. Essential duties and responsibilities include: Research and resolve TeamHealth Patient Services complaints Research and resolve hospital complaints relating to patient issues concerning billing Research accounts on the system and requesting medical records Submit researched accounts to Medical Coding for review Submit researched accounts to Medical Director after the Medical Coding Manager has reviewed Adjust accounts after Medical Coding Manager or Medical Director has approved and per TeamHealth affiliates Correspond with collection agency to coordinate the resolution of billing and reimbursement related issues Correspond with the Better Business Bureau and/or Consumer Affairs office to resolve billing matters Accept calls from National Patient Services Call Center Process NPSC ETM Tasks Process incoming mail (LOD Letters of Dispute) from service center or lockbox Communicate client complaints to Patient Services Manager Comply with mandatory requirements Performs other duties and responsibilities as requested Qualifications / Experience: Highly preferred to participate in 12 weeks of on-site training with the option to go fully remote after quality and production standards are met High school diploma or equivalent required Minimum of six-month's experience in a medical billing setting, with an emphasis on patient relations preferred Microsoft Office proficiency Ability to multi-task in a fast-paced environment Good organization and follow-up skills a plus