Shift Leader

Shift Leader – Sugar Land, TX Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and we are set to open our newest store in Sugar Land, TX. As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers, it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for our store. Responsibilities Provide incredible customer service and quality products to all guests throughout their experience in our bakery. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. Support and work alongside the Cookie Crew. Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices. Manage cash handling and deposits. Other duties as assigned. Qualifications At least 1 year of working experience in a customer‑service focused role. Point‑of‑sale systems experience. Outstanding communication, time‑management, and people skills. Outgoing, friendly, and patient. Detail‑focused and results‑oriented. Ability to lead by example and motivate others. Ability to lift up to 40 lbs. Legally eligible to work in the United States. Must be 18 years or older to be employed. Benefits & Perks Flexible part‑time work schedules. Pay‑on‑Demand (get paid daily for your total shift earnings). Paid vacation and sick time off. Interactive training & mentorship. Pet insurance for your furry loved ones. Job stability with a rapidly growing and reputable company. Achievable growth/promotion opportunities. Work in a fun, exciting team environment. Employee discount and FREE cookies with every shift. #J-18808-Ljbffr Insomnia Cookies