Insurance Operations Specialist

We are seeking a talented individual to join our team at Victor. This is a hybrid role that has a requirement of working at least three days a week in the office.

The role will be responsible for analyzing and documenting various insurance operational processes. In addition, the role will be expected to gain subject matter expertise on a certain key process across various UW programs.

We will count on you to:

• Proactively analyze, understand, and document operational processes and procedures in support of insurance policies, applications, endorsements, and other related documents.

• Efficiently serve as day-to-day resource for procedural or process questions. Contribute to the development and implementation of underwriting guidelines, workflows, and quality control measures to enhance operational efficiency and risk management.

• Conduct regular audits and reviews to identify areas for process improvement and recommend solutions to optimize underwriting operations. Provide training and mentorship to junior team members, sharing your expertise in underwriting operations and fostering their professional growth.

• Assist and perform user acceptance testing, troubleshooting, and evaluation for system-related developments submitted by IT team members and translate those into actionable items.

• Collaborate with Victor underwriters, Accounting, Off-Shore Operations, Technology teams, and other business units to develop and implement process improvements and product enhancements.

What you need to have:

• Bachelor’s degree in business, insurance, risk management, or related field of study.

• 1+ years of experience in an operations role with an emphasis on defining processes and procedures, analyzing processes for efficiencies, and working directly with an onshore team

• Ability to navigate multiple system applications. Hands-on experience in documenting processes (process mapping)

• Proficient in Microsoft Office Suite and other relevant software

What makes you stand out:

• 3+ years of insurance industry experience

• Proficient in Visio or other process mapping software

• Experience in redesigning processes, working on system changes in support of process changes, technical writing

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey—with us by your side, you’ll be ready to tackle tomorrow’s challenges. Victor Insurance Managers LLC (“Victor”) is one of the world’s largest managing general underwriters with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $4 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 20,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company delivers a wide range of insurance solutions – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience to develop products and services that address the complex needs of its customers. For more information, visit

Victor US is the flagship business of Victor, operating under the legal name, Victor Insurance Managers LLC. It is a leading managing general agent in the US with a rich history in specialty insurance and offering a unique range of products and programs distributed through independent brokers and agents. The company is committed to making insurance easier for brokers, agents and their clients through specialized underwriting expertise, personalized customer service and a responsive, technology-oriented business approach. For more information, visit

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#Victor

The applicable base salary range for this role is $50,200 to $106,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.