Branch Service Manager—Bilingual English / Spanish Preferred—Bitters / San Antonio, TX

We’re seeking a dynamic and experienced Bilingual Branch Service Manager to lead our Bitters / San Antonio, TX banking center . This position will report directly to the Branch Manager. Key Responsibilities Oversee the banking center’s/branch’s service, operations, and sales activities to ensure alignment with strategic goals, working closely with the Branch Manager to drive performance and customer satisfaction. Carry out responsibilities and/or provide significant input on interviewing, selecting, hiring, performance evaluations, promotions, and terminations of employees. Provide training and coaching, including mentoring team members to support their professional growth and performance. Lead and train team members to effectively promote and refer bank products and services, ensuring a customer‑focused approach and consistent sales success. Direct and manage employee work schedules, including setting hours to ensure optimal coverage and efficiency. Maintain accurate production and sales records to support supervision and performance management and evaluate employee productivity and efficiency. Recommend promotions or other changes in employee status, address complaints and grievances, administer disciplinary actions, assign work, and determine the methods employees use to complete tasks. Address and resolve client service issues, including complex inquiries and complaints, ensuring timely and effective solutions. Represent the banking center/branch in resolving complaints, mediating disputes, and addressing employee or customer grievances. Ensure compliance with safety and security protocols and monitor or implement legal and regulatory measures to confirm the banking center/branch adheres to all bank policies and procedures. Authorize teller transactions and exercise discretion to approve transactions and perform overrides within established authority limits, ensuring accuracy and compliance. Prepare the banking center/branch for audits and collaborate with audit staff to address and resolve any identified concerns. Provide sales leadership through personal production and oversight of sales and service activities. Collaborate closely with key partners to achieve sales and service goals while maintaining operational integrity. Participate in planning both short‑ and long‑term goals for operations, sales, and customer experience. Investigate and resolve complex operational issues, including loss and fraud, by conducting thorough research and addressing significant matters on behalf of the company. Process cash transactions and perform additional customer service and sales duties within the banking center/branch as needed, exercising discretion to determine when these functions are required. Monitor and ensure adherence to company policies and risk appetite, implement management procedures and operating practices, and make decisions on matters with significant financial impact for the banking center/branch. Perform additional responsibilities as assigned to support branch/banking center operations and client service. Required Qualifications High school diploma or equivalent required. Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity. Bilingual proficiency in English and Spanish is preferred. In-depth knowledge of lending processes, including underwriting, loan origination, and documentation. Strong leadership skills and the ability to inspire, guide, and grow team members. Exceptional customer service skills with a proven ability to build lasting client relationships and ensure high satisfaction. Strong proficiency in financial management, sales strategies, and banking products and services. Working knowledge of banking regulations, compliance obligations, and current industry best practices. Strong problem‑solving and decision‑making skills, with the ability to identify issues, develop solutions, and support business objectives. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, employees, and senior leadership. Strong attention to detail and excellent organizational skills, with the ability to multitask, prioritize effectively, and perform well under pressure in a fast‑paced environment. Familiarity with core banking platforms and operational systems for managing transactions, customer accounts, and daily banking center/branch functions. Must possess or be able to obtain Federal Registration with the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act. Work Schedule Monday–Friday, 8:30 AM – 5:30 PM Saturday, 8:30 AM – 1:30 PM Full‑time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed. Employee Benefits Medical, Dental, and Vision Insurance – effective your first day Mental Health Support, including coaching and therapy Life and disability insurance Paid Parental Leave and Adoption Assistance Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care Accounts 401(k) with company match and profit sharing Paid training, Paid Time Off (PTO), and 11 Paid Federal Holidays Tuition Reimbursement Employee Ambassador preferred banking products Competitive compensation based on experience Equal Employment Opportunity Statement All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations. Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Accommodations If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You may request accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact. Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices. This position will be open until filled. #J-18808-Ljbffr Zions Bancorporation