Hospitality Coordinator

Hospitality CoordinatorOceanside, CA, US / Oregon, USJob Type: Full-TimeFunction: OperationsIndustry: ProptechSalary Range: $50,000 - $150,000About RoofstockThe #1 marketplace for single-family rental homes.Job DescriptionWhat we do and why we do itAs the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.How it's going (and growing)With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.Roofstock's Values ? Short-Term Rental (STR) Org ReflectionWe are entrepreneurs ? Launch a startup within a startupWe are better together ? Work across functions & business units to do it fast and wellWe focus on impact ? Build a profitable business unit with satisfied owners, teammates, and guestsWe think like investors ? Enhance owners' and Roofstock's ROIAbout the TeamRoofstock's STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there's no such thing as "not my job," and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win.About the RoleAs a Hospitality Coordinator, you'll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You'll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays.This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You'll be field-based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners' properties.ResponsibilitiesConduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systemsRestock consumables and inventory supplies to maintain FCS readinessLeave hospitality touches such as gifts and welcome notes for arriving guestsHandle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issuesSupport turnovers with tasks like bedmaking, resetting decor, tidying, and removing trashRespond quickly to urgent in-stay needs or on-the-ground guest issues when dispatchedTrack supply usage and flag homes with unusual patterns or repeated problemsBe a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and ownersSupport Hospitality Managers with dispatching of field tasks during non-peak times of dayPrimarily support the operations of your zone while being available to assist other zones as needed based on market needOther duties as assignedSuccess MeasuresGuest satisfaction and review scores (portfolio average above 4.8)Number of inspections completed per shift/dayCompletion rate and accuracy for assigned tasksResponsiveness to urgent or in-stay issuesHomes consistently meeting FCS standards as verified by market leadershipWork Environment and Physical DemandsMust be comfortable walking, standing, bending, lifting up to 50 lbsFrequent travel within market and regular driving between properties is requiredWork is conducted primarily in-home, with some supply runs or warehouse coordination as neededAvailability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)Qualifications1+ years of experience in hospitality, property care, vacation rentals, or related fieldDetail-oriented and highly reliableAbility to follow checklists and brand standards consistentlyPhysically capable of lifting 25+ lbs and walking/standing throughout the dayStrong communication skills and service-minded attitudeComfort using mobile apps and task tracking toolsValid driver's license and reliable vehicle requiredAble to work weekends, holidays, and on-call rotationsCompensationCompensation may be adjusted based on experience, skills, and interview performance.Pay TransparencyOur compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.Competitive & Unique Benefits PackageGenerous PTO Policy12 Paid HolidaysVolunteer Time OffPaid Parental Leave401k ProgramWellness and home office/cell phone subsidiesRobust health, dental, vision insurance, and moreMust be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.Any offer of employment is conditioned upon the successful completion of a background investigation.Commitment to Equal Employment OpportunityThe company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.