Veterinary Assistant & Receptionist

Veterinary Assistant & Receptionist

Lino Lakes, MN

Rice Creek Animal Hospital is hiring full-time Veterinary Assistant/Receptionist to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures, with a passion for improving the lives of pets and their owners.

What to Expect

As you join our mission to provide "pawsitively" exceptional care with a dose of humor and heart. Expect to be supported in your work and home life with:

• All the benefits you deserve medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.

Salary: $17.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, four days per week, 7:45 AM 6:00 PM, with a 30-minute unpaid lunch. No weekend hours!

Assistant Responsibilities:

• Assist veterinarians and vet techs during examinations, treatments, and surgeries.
• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Handle and restrain animals safely and compassionately
• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
• Perform basic laboratory tests, such as collecting blood, urine, and stool samples
• Administer medications and vaccinations under the supervision of a veterinarian
• Clean and maintain the clinic, including stocking supplies and ensuring a safe and sanitary environment

Receptionist Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience working with animals in a veterinary setting is required.
• Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment.
• Physical ability to handle animals safely and compassionately.

About Rice Creek Animal Hospital

Rice Creek Animal Hospital, established in 2011, is a full-service veterinary facility offering top-notch medical, surgical, and dental care. Equipped with advanced tools like digital radiography, in-house labs, ultrasound, and more, they focus on delivering excellent service and care. The hospital promotes responsible pet ownership and preventative health care while valuing a strong work/life balance for employees. Staff enjoy a four-day workweek with 10-hour shifts, no weekends, and a supportive, team-oriented culture where everyone is respected and appreciated.