IT Site Lead

Job Summary The IT Site Lead manages the daily IT operations at our Glen Burnie, MD office, ensuring reliable technology services and acting as the primary liaison between the local business users and central IT functions. This role ensures the availability, security, and performance of IT infrastructure while providing leadership to the local IT support team. The IT Site Lead collaborates with business stakeholders and corporate IT teams to deliver technology solutions that support business objectives. Job Description Key Responsibilities Lead and manage day-to-day IT operations for the assigned site Supervise and mentor local IT support staff and technicians Ensure timely resolution of hardware, software, network, and system issues Perform desktop, laptop, printer, mobile device, and peripheral support Coordinate installation, maintenance, and upgrades of IT infrastructure Monitor network connectivity, servers, and system performance Implement and enforce IT security policies and compliance standards Manage user accounts, permissions, and access controls Coordinate with vendors for equipment procurement, maintenance, and support Support business continuity and disaster recovery initiatives Maintain IT asset inventory and software licensing Prepare IT operational reports, documentation, and performance metrics Participate in IT projects including system implementations, office moves, and technology upgrades Act as the primary liaison between site leadership and corporate IT teams Uphold compliance with company policies and industry regulations Complete other duties as assigned by the IT Director Experience And Skills Required Qualifications Bachelor’s degree in information technology, computer science, or a related field 5-8+ years of IT support or infrastructure experience 2-5 years of leadership or supervisory experience Strong knowledge of: Windows Server and Windows desktop environments Microsoft 365 Active Directory Networking (LAN/WAN, TCP/IP, DNS, DHCP) VMware or Hyper-V virtualization ITSM tools (e.g., ManageEngine, ServiceNow, Jira) Endpoint management solutions Experience with cybersecurity best practices Strong troubleshooting and analytical skills Excellent communication and customer service abilities Preferred Certifications Microsoft Certified (Azure or Windows) CompTIA Network+ or Security+ Key Skills Leadership and team management Technical troubleshooting Incident and problem management Project coordination Vendor management Customer service Time management Communication and interpersonal skillsDocumentation and reporting Typical KPIs System uptime and availability Incident resolution time (SLA compliance) End-user satisfaction Asset inventory accuracy Security compliance Project delivery timelines Job Benefits Medical, Dental & Vision Insurance Coverage Life/ADD & Short/Long Term Disability Insurance 401(k) Savings Plan Employee Stock Purchase Plan (ESPP) Paid Time-Off (PTO) Holidays Education Reimbursement Kratos Defense is an Equal Opportunity Aff…? EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class. All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities. EEO Is The Law If you require an accommodation to navigate or apply to our careers site, please send your request to View email address on click.appcast.io or call View phone number on click.appcast.io. Any inquires not related to requesting an accommodation will be discarded. Pay Transparency The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Job Applicant Privacy Notice For applicants in the EU and California residents, please review our privacy notice. #J-18808-Ljbffr Kratos Defense and Security Solutions