Customer Relations Assistant

Job Description

Job Description

Customer Relations Assistant

Company Overview

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years have expanded throughout the Midwest.

Job Summary

The Customer Relations Assistant will provide administrative support in the Customer Relations department.

Hours and Wages

• Monday-Friday, 8:00AM-5:00PM
• $18.00-$20.00 per hour, based on experience

Duties and Responsibilities

• Respond to sales department inquiries, emails, and phone calls
• Support existing and new customers regarding services, quotes, etc.
• Assist with distributing mass mailings and sending out information packets to potential customers
• Conduct outbound prospecting and follow-up calls with prospective and existing customers to generate new business opportunities, strengthen customer relationships, and support sales growth.
• Update customer account information and enter new shipping accounts into system to ensure correct billing records
• Handle a high volume of calls in a fast-paced environment while providing professional, courteous, and customer-focused service
• Prioritize and manage multiple tasks effectively to meet deadlines and department needs
• Prioritize and complete assigned tasks independently while maintaining effective communication and collaboration with team members.
• Perform other related duties as assigned

Skills and Abilities

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Excellent customer service
• Proficient with Microsoft Office Suite and related sales program

Education and Experience

• At least 18 years of age
• High school diploma or equivalent required
• Sales and/or Marketing experience preferred

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer, and answering the phone
• Must be able to lift up to 15 pounds at times
• Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

EEO and Affirmative Action Statement

Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

Must be able to pass a criminal background check. 

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