Sales Manager/Accounts Manager (Sales)

Job Description

Job Description

Customer Sales Manager

Location: Royal Oak, MI
Job Type: Full-Time | On-Site

Position Overview

We are seeking a motivated and results-driven Customer Sales Manager to join our team in Royal Oak, MI. This role is responsible for developing and maintaining strong customer relationships, generating new business opportunities, managing existing accounts, and contributing to revenue and margin growth.

The ideal candidate will have strong communication and sales skills, a customer-focused approach, and the ability to work effectively in a fast-paced environment. Experience in logistics, transportation, freight brokerage, or a related industry is preferred but not required.

Key Responsibilities

• Build, develop, and maintain strong relationships with customers and carrier partners.

• Conduct inbound and outbound sales calls to generate new business and expand existing accounts.

• Identify customer needs and recommend appropriate transportation and freight solutions.

• Generate and follow up on rate quotes, proposals, and sales opportunities.

• Manage and maintain an active sales pipeline and consistently follow up with prospects and customers.

• Identify opportunities to increase account revenue, profitability, and customer retention.

• Coordinate closely with operations teams to ensure successful shipment scheduling and execution.

• Respond promptly to customer inquiries regarding rates, service options, transit times, and shipment status.

• Assist in resolving customer service and shipment-related issues in a professional and solutions-oriented manner.

• Maintain accurate customer, prospect, and sales information in CRM and internal systems.

• Track sales activity, customer interactions, opportunities, and results.

• Negotiate pricing and service solutions while maintaining company revenue and margin objectives.

• Collaborate with internal teams to improve customer service, operational efficiency, and overall account performance.

• Meet or exceed established sales, revenue, and performance targets.

Qualifications

• Previous experience in inside sales, customer sales, account management, business development, or customer service .

• Strong communication, relationship-building, and interpersonal skills.

• Demonstrated ability to generate leads, manage sales opportunities, negotiate, and close business.

• Customer-focused mindset with strong problem-solving and follow-up skills.

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Comfortable making frequent inbound and outbound sales calls.

• Proficiency with CRM systems, email, Microsoft Office, and other business productivity tools .

• Ability to accurately enter, maintain, and report customer and sales information.

• Experience in logistics, transportation, freight brokerage, LTL, FTL/truckload, intermodal, or expedited services is preferred but not required.

• Ability to work on-site in Royal Oak, MI .

• High school diploma or equivalent required.

• Associate's or bachelor's degree in business, logistics, sales, or a related field is a plus.

Preferred Skills

• Inside Sales

• B2B Sales

• Customer Relationship Management

• Account Management

• Lead Generation

• Cold Calling

• Sales Negotiation

• Business Development

• Freight Brokerage

• Logistics & Transportation

• LTL / FTL / Truckload

• Rate Quoting

• CRM Management

• Customer Service

• Pipeline Management

• Problem Solving

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.