Customer Service Representative

Customer Services RepresentativeThe Customer Services Representative will primarily be responsible for assisting in the day-to-day management of customer accounts and supporting the account management team. The Customer Service Representative is responsible for triaging inquiries that include but are not limited to renewals, cost containment programs, and captive questions. The Customer Service Representative is also responsible for supporting account management in administrative needs such as running reports, tracking down information, coordinating between departments, and ensuring quality and timely responses for all stakeholders, internal and external.Key Responsibilities:Operate as the point of contact for internal and external inquiries supporting our customersHandles both inbound and outbound tickets, emails and callsEnsure the timely and successful delivery of resolutions to customer needsSupports Account Management with renewal data, following up on outstanding requests, pulling reports and answering questions on cost containment, renewals, and other customer related inquiriesOperate as a center of knowledge learning and maintaining record of responses for consistent and timely resolutionAssist with high severity requests or issue escalations as neededBuild and maintain strong relationships with internal and external stakeholders, partners & customersDevelop a trusted relationship with key customer contacts and internal business partnersParticipation in all training, education and company activitiesOther duties as assignedRequired Skills & Qualifications:2+ years of customer experience, preferably insurance or healthcare relatedBachelor's Degree or equivalent work experience requiredDedication and willingness to work hard under pressure in a high-volume inbound service centerStellar customer service skills, with ability to manage multiple activities at one timeClear and effective oral and written communication skillsExcellent analysis and organization skillsStrong critical thinking skills and the ability to multi-taskAbility to problem solve and perform root cause analysisSuperior listening skills and ability to resolve conflictQuality focused with ability to meet deadlinesTeam orientedAbility to work independentlyPC proficiency in MS Word, Excel, PowerPoint and SalesforceAbility to conduct customer calls and internal meetings in an appropriate mannerApplicable health care market knowledge or stop loss knowledge is a plusPerks & Benefits:Fully paid medical, dental, and vision benefits.Flexible PTO401k company contributionTuition reimbursementProfessional development allowanceTransportation allowance and daily parking reimbursementEngaging hybrid work environmentWe are guided by our values:Fire in the bellyThe drive to learn, to improve, and to deliver outstanding value every day.See the fieldThe ability to see the big picture and prepare to meet tomorrow's needs.Get it done rightThe passion to produce at higher rates and to the highest standards.For the greater goodA united community creating better health benefit solutions for all.Important Notices:Any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.