Operations Manager

Location: 431 E. Colfax Ave, Suite 200, Adrian, MI, 49221, United States Job Category: Inside Sales Employee Type: Exempt Operations Managers shall possess a proficient knowledge of all Account Managers, Inspector, Senior Inspector, Administrative Specialist, and Supervisor job requirements. Manage all aspects of assigned accounts including oversight of daily operations, customer satisfaction, cost control, account billing, and resource management. Develop new and existing customer relationships. Position Responsibilities Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program Track and report customer satisfaction key performance indicators to senior management Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators Meet or exceed all customer production, quality, and delivery time expectations Problem solve customer concerns using an array of tools including CAR and 8 Disciplines methodology Develop customer satisfaction improvement initiatives based on key performance indicators (KPIs) Ensure timely delivery of customer reports as needed Manage active projects for compliance with all applicable client and company requirements Maintain compliance with all ISO 9001 quality management system requirements Create and maintain key performance indicators supporting project team performance data Develop and implement continuous improvement initiatives to improve KPI trends Obtain and submit client billing information in a timely manner Manage customer accounts to ensure timely payment of all outstanding balances Problem solve customer complaints Ensure project tools, equipment, and supplies are available and in good working condition Ensure all team members are trained and competent to perform their job responsibilities Manage project and operations costs and actively seek out ways to reduce project and operations costs Provide support for compliance with all safety and ergonomic policies and procedures Ensure all safety alerts are completed and submitted accurately and promptly Lead and manage all team members Establish performance expectations for team members and conduct performance evaluations Evaluate employee performance and make decisions regarding disciplinary action, including termination of employment Set work schedules and make work assignments for team members Drive safety and ergonomics initiatives Be available to work on multiple shifts Capable of working with minimum supervision Travel to project locations as needed Maintain excellent oral and written communication Perform any other duties as assigned Position Qualifications Bachelor’s degree in business or technical discipline or equivalent experience Containment experience highly preferred Experience working in operations/manufacturing, preferably in both union and non‑union organizations Proven administrative skills and experience, including computer proficiency (MS Office, e‑mail, etc.) and updating reports using Excel; ability to communicate effectively both verbally and in writing while working on multiple responsibilities simultaneously Effective at reading and following directions, interpreting quality control plans, procedures, and prints Skilled at using gauges and basic metrology tools Experience leading and training team members based on evaluations of their performance Physical Requirements and Work Environment Ability to stand, walk, stoop, kneel, crouch, and manipulate weights of 10–50 pounds for extended periods of time. Hand/eye coordination with arm/hand/finger dexterity and the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Read, comprehend, and apply written work instructions. Able to pass a criminal background check and initial and subsequent drug screenings. The Benefits We take care of our team and provide great benefits: Responsible Time Off (Unlimited PTO Program) Vehicle Reimbursement Program Career Journey planning and employee recognition Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together The Company Sustained Quality is a prominent player in full-service quality management, quality/quantity monitoring, and services parts management overseeing OEM’s (Original Equipment Manufacturer) and Tier 1/Tier 2 suppliers within the automotive manufacturing industry. With a commitment to innovation and a focus on excellence, we have been a driving force in the industry for 16 years. Our dedication to quality, cutting‑edge technology, and customer satisfaction has earned us a reputation as a leader in our field. Equal Opportunity Employer Statement Peoplelink Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. #J-18808-Ljbffr