Clinical Service Representative III

Classification Title:

Clinical Service Representative III

Classification Minimum Requirements:

High school diploma or equivalent and four years of medical office experience that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

UF College of Dentistry Department of Oral & Maxillofacial Surgery is searching for a Clinical Service Representative III. The role of this position will be to check patients in and out of a very busy clinic answer the telephone daily compile monthly statistics reports for the clinic and supervise front desk and phone center clinical service representatives.

Duties include: Make OMFS/CID appointments for patients and be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic. Along with answer the telephone daily contacting new patients by phone regarding appointments as requested. Type and mail letters to all new patients which include information about their appointment payment procedures and map of area. Confirm clinical appointments.

Lead training of front desk and phone center clinical service representatives both hands on and written material. Immediate supervisor of clinical service rep I and II positions in reception and phone center areas.

Gather verify and enter demographics and insurance information in AxiUm. Verify patients insurance information in Availity MMA Medicaid plans Florida Medicaid and commercial plans if available via portal access. Ensure authorizations are in place prior to patients arrival; request scan patients dental/medical documents into AxiUm.

Schedule all incoming (outside) referrals to include but not limited to UF Health facilities and COD clinics.

Identify and notify patients of any deductibles and/or any co-payments due prior to patients arrival to practice. Responsible for collecting any amounts due (copayment deductibles etc.) by sending patients to the COD cashier for payment prior to services rendered; coordinate appointments with various treating providers within COD and UF Health.

Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits.

Assists with other clinical office duties as needed.

Expected Salary:

$23.00 - $26.00 per hour ; commensurate with education and experience

Benefits:

The University of Florida offers low-cost State Health plans a number of Dental plans to fit you and your familys needs and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life disability legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans investment accounts and a host of voluntary add-ons such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation sick leave 11 paid holidays personal leave days and family medical leave. TEAMS employees accrue approximately 22 vacation days annually 13 sick days annually and 4 personal leave days typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with lifes challenges by offering paid family leave eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program which provides big savings at various businesses and retailers!

Explore UFs plethora of benefit options here: TEAMS Benefits

Required Qualifications:

High school diploma or equivalent and four years of medical office experience that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred:

Knowledge of:

• Standard business formats and styles for letters and business forms
• Office procedures and practices

Ability to:

• Communicate effectively verbally and in writing
• Establish and maintain effective working relationships with others
• Effectively operate computers
• Handle telephone calls in a courteous and effective manner
• Perform basic arithmetical calculations
• Operate general office equipment

Special Instructions to Applicants:

In order to be considered you must upload your cover letter resume and list of references.

This position is eligible for veterans preference. If you are claiming veterans preference please upload a copy of your DD 214 Member Copy 4 with your application for our Veterans Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes

Required Experience:

Unclear Seniority