Service Advisor

Job Summary:
Griffith Ford Seguin is seeking a highly motivated and customer-oriented individual to join our team as a Full Time Service Advisor. This individual will be responsible for ensuring a positive and efficient experience for all our customers at our Seguin, Texas location. As a Service Advisor, you will play a vital role in providing exceptional customer service and managing the service process from beginning to end.

Compensation & Benefits:
This is a Full Time position with a monthly commission range of $3000 to $9000, paid biweekly. In addition to competitive compensation, we offer our employees a comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career advancement.

Responsibilities:
• Greet and assist customers in a friendly and professional manner
• Listen to customers' concerns and accurately determine their service needs
• Create and maintain accurate service records for each customer
• Communicate estimated costs and timeframes for service repairs to customers
• Coordinate with technicians to provide timely and efficient service to customers
• Upsell additional products and services to customers when applicable
• Maintain a clean and organized work area
• Follow all safety procedures and regulations
• Provide exceptional customer service and address any customer complaints or concerns
• Keep up to date with product knowledge and industry trends

Requirements:
• High school diploma or equivalent, some college preferred
• Minimum of 2 years of customer service experience, preferably in the auto industry
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational and time-management abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient computer skills and ability to navigate various software programs
• Willingness to work flexible hours, including evenings and weekends
• Valid driver's license with a clean driving record

EEOC Statement:
Griffith Ford Seguin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace and welcome talented individuals from all backgrounds to join our team.