Automotive Sales & Customer Experience Specialist

Job Description

Job Description

About Us:

Dave’s Auto Center & Dave’s Engines is a fast-growing, family-owned automotive and engine shop based in Utah. With over 35 years in business, we specialize in full-service repair, diesel and gas engine building, and a rapidly expanding online parts store.

We pride ourselves on craftsmanship, transparency, and real-world expertise—backed by a strong social media presence that reaches millions of customers nationwide.

Position Overview:

We’re looking for a driven, knowledgeable, and customer-focused team member to join us full-time in-shop. This role is a blend of sales, customer service, and fulfillment—helping customers both in person and online while supporting our growing e-commerce operation.

You’ll be on the front lines of our business, guiding customers through parts selection, engine purchases, and ensuring a smooth, professional experience from first contact to final delivery.

Key Responsibilities:

• Answer incoming phone calls, emails, and live chat inquiries 
• Educate customers on automotive, diesel, and engine-related parts and services 
• Sell engines, performance parts, and product lines (in-store and online) 
• Assist walk-in customers and provide a high-level in-person experience 
• Pull parts from inventory and coordinate order fulfillment and shipping 
• Process and manage online orders through our Shopify store 
• Work closely with technicians and advisors to ensure accurate recommendations 
• Maintain organization in parts inventory and shipping areas 
• Help create a smooth customer journey from inquiry to completed sale 

What We’re Looking For:

• Strong communication skills (phone, in-person, and written) 
• Basic to intermediate automotive knowledge (diesel knowledge is a big plus) 
• Sales-oriented mindset with the ability to educate—not just sell 
• Organized, detail-oriented, and able to multitask in a fast-paced environment 
• Comfortable with computers, order systems, and online platforms 
• Team player with a strong work ethic and positive attitude 

Why Join Us:

• Be part of a growing automotive brand with a large online presence 
• Work directly with real builds, real customers, and real products 
• Opportunity to grow with both in-shop and e-commerce operations 
• Fast-paced, hands-on environment with a strong team culture 
• Competitive pay based on experience + performance opportunities