Print & Customer Service Specialist

Job Description

Job Description

Full-Time | Monday–Friday | $18.00/hour | No Evenings or Weekends

Join the VAF Team

Looking for a Monday–Friday position where you can work with people, learn new skills, and have variety in your day?

Van Ausdall & Farrar (VAF) is looking for a dependable, customer-focused Print & Customer Service Specialist (Resource Center Specialist) to support our customers at their locations throughout the Indianapolis area.

This isn't your typical desk job. Depending on the customer location you're supporting, your day may include producing printed materials, helping employees with print or meeting-room needs, processing mail, providing front desk or administrative support, or simply making sure our customer's workplace runs smoothly.

You'll be trained across our customer locations so you can confidently step in and provide coverage when needed. If you're someone who enjoys variety, takes initiative, likes helping people, and can be counted on to show up ready to work, this could be a great fit.

Pay: $18.00 per hour
Schedule: Monday–Friday; scheduled hours fall between 7:30 a.m.–5:00 p.m., depending on customer coverage needs
Position: Full-time
Evenings/Weekends: None
Coverage Area: Greater Indianapolis and Greenwood

When customer-site coverage is not needed, this position reports to VAF headquarters at 6430 E. 75th Street, Indianapolis, IN .

What You'll Do

Your responsibilities will vary based on the customer location you're supporting. You'll be cross-trained across our customer sites and processes so you're prepared to provide excellent service wherever you're needed.

Customer Service & Site Support

• Provide friendly, professional and responsive customer service.

• Build positive working relationships with customers and become a trusted, dependable resource at their location.

• Keep the Resource Center Manager informed of site activities, customer needs and issues that could impact the customer relationship.

• Take initiative and look for ways to assist customers and teammates during available time.

• Manage competing priorities and organize your work to meet customer expectations and deadlines.

• Follow customer-site and VAF policies regarding attendance, dress, security and customer experience.

• Become cross-trained on processes and responsibilities across VAF customer locations.

Print & Production Support

Depending on the location, responsibilities may include:

• Operate high-volume print and production equipment.

• Produce and assemble booklets, manuals, packets, marketing materials and other printed documents.

• Complete scanning and document projects.

• Support bulk-mail projects and other mail services.

• Troubleshoot basic print and copy equipment issues and escalate service needs to a technician when necessary.

• Submit initial service requests for equipment requiring additional support.

• Maintain organized, efficient production and work areas.

Prior print-production experience is helpful, but not required. We will train the right person.

Administrative & White-Glove Customer Support

Some customer locations require broader workplace support. Depending on the site, you may:

• Provide front-desk coverage.

• Answer phones and monitor email.

• Greet customers, employees and visitors.

• Assist with general administrative tasks.

• Process incoming and outgoing mail.

• Complete onsite and offsite mail runs, including pickup and delivery.

• Assist with conference and meeting-room readiness.

• Troubleshoot basic virtual-meeting equipment issues.

• Provide other administrative services based on the customer's specific needs.

Driving & Site Coverage

Because this position provides coverage across multiple customer locations, reliable transportation and the ability to travel between sites are essential.

• Travel between VAF customer locations as coverage needs arise.

• Use a personal vehicle for business-related travel when required.

• Mileage reimbursement is provided for eligible business travel between customer locations in accordance with VAF's mileage reimbursement policy.

• Depending on the assignment, drive a VAF company vehicle or customer vehicle for mail runs, deliveries or other business needs.

• Maintain a valid driver's license and acceptable driving record.

What We're Looking For

We're looking for someone who is dependable, approachable and genuinely enjoys helping people.

You'll likely be successful in this position if you:

• Have strong customer-service and interpersonal skills.

• Communicate clearly and professionally.

• Are dependable, punctual and take attendance seriously.

• Are comfortable working independently without constant supervision.

• Take initiative rather than waiting to be told what to do next.

• Are flexible and comfortable working in different customer environments.

• Can prioritize multiple responsibilities and meet deadlines.

• Pay close attention to details.

• Stay calm and professional in a fast-paced environment.

• Are willing to jump in and help the team wherever needed.

• Can maintain confidentiality when working with customer or proprietary information.

• Are comfortable learning new equipment, processes and technology.

• Can spend significant portions of the day walking or standing, depending on the customer location.

• Can safely lift approximately 50 pounds.

What You'll Bring

• High school diploma or equivalent.

• 1–3 years of experience in a customer-facing role preferred.

• Previous administrative, office-support, print-production, mailroom or similar experience is helpful, but not required.

• Reliable transportation.

• Valid driver's license.

• Acceptable driving record for positions requiring operation of company or customer vehicles.

Don't have print-industry experience? That's okay. We're looking for someone with the right combination of dependability, customer-service skills, initiative and willingness to learn.

Why VAF?

Van Ausdall & Farrar has been serving Indiana businesses since 1914. Today, we're a privately owned Indianapolis-based business technology company providing solutions ranging from managed IT and cybersecurity to cloud, communications, print, document solutions and more.

Our Resource Center team works directly inside our customers' businesses, which means you'll have an opportunity to build relationships, learn how different organizations operate and become a valued part of the customer's day-to-day experience.

As a full-time VAF employee, you'll also have access to benefits and programs including:

• Generous paid time off

• 7 paid holidays plus 1 personal holiday of your choosing

• Medical, dental and vision insurance

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• Monthly fitness reimbursement

• Paid volunteer time

• Employee engagement activities

• Employee business referral opportunities

• Consistent Monday–Friday schedule

• No regularly scheduled evenings or weekends

Important Pre-Employment Requirements

Because this position may involve working independently at customer locations, handling customer property and information, and operating company or customer vehicles, employment is contingent upon successful completion of VAF's pre-employment screening requirements, including a criminal background check and motor vehicle record (MVR) check.

Criminal history will be considered in accordance with applicable law and in relation to the responsibilities of the position.

Candidates must possess a valid driver's license, reliable transportation and an acceptable driving record.

Ready to Join Us?

If you're dependable, customer-focused, willing to learn and looking for a Monday–Friday opportunity with variety in your day, we'd love to hear from you.

Apply today to learn more about joining the VAF team.

Van Ausdall & Farrar is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other status protected by applicable law. Reasonable accommodations are available throughout the application and interview process.