OPERATIONS DIRECTOR II - RETAIL FOOD SERVICE & CONCESSIONSUNIVERSITY OF NORTH ALABAMA

Job Description

Job Description

Location: UNIVERSITY OF NORTH ALABAMA - FLORENCE, AL

Salary:  $80,000 - $90,000

Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO 

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Ready to lead at scale and make a meaningful impact in campus dining? Chartwells Higher Education is seeking a Director of Operations – Retail and Concessions at the University of North Alabama in Florence, AL , where innovation, collaboration, and excellence drive everything we do.  In this role, you’ll oversee retail and athletic concessions, leading teams, optimizing operations, and delivering exceptional guest experiences. You’ll be responsible for maintaining strong financial performance while upholding the highest standards in food quality, service, and safety.  This is a leadership opportunity where you’ll work alongside talented professionals, empower teams, and shape the future of dining on a nationally recognized campus. 

With Chartwells’ continued growth, you’ll have the chance to expand your leadership influence, drive strategy, and elevate your career in a dynamic, fast-paced environment. 

Why the University of North Alabama?
UNA Lions spirit and a welcoming, close‑knit campus
Historic Alabama university with strong academics and personal attention
Hands‑on learning and growing programs in business, education, health, and the arts
️ Creative, Southern‑inspired campus dining
A beautiful, walkable campus with iconic landmarks

Why Florence, AL?
Tennessee River views and plenty of outdoor activities
Part of the legendary Shoals music scene  
Parks, trails, and natural beauty all around
️ A rising food scene with local flavor
Affordable, friendly, and full of creative energy

Key Responsibilities:  

• Formulates budgets and plans for the operation
• Maintains and implements standards of quality in all areas of the foodservice operation
• Ensures compliance with all regional and account programs and policies
• Accountable for accurate reporting for the account

Preferred Qualifications:  

• BS degree preferred
• Five years of foodservice management experience required
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required
• Strong leadership and communication skills

Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of shaping exceptional dining experiences at the University of North Alabama !

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1545510

Chartwells HE 

SHARON MCNEELEY 

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