Deli Lead

Deli Lead

Sendik's Food Markets is far more than a grocery storewe are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.

At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.

Job Summary

The Deli Lead will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Deli Lead is to oversee production, associates, customer satisfaction and standards for the Deli Department, in the support of the Deli Manager. The Deli Lead will also have responsibility for ordering of all products, including department supplies. As a part of the Sendik's leadership team, the Deli Lead must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.

Work Experience

Duties/Responsibilities

• Serve customers in the Deli Department while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Knowledge and support of all areas of the Deli Department, consistently leading by example and providing direction to the team where needed
• Take and fulfill customer orders via phone and in person
• Oversee weekly production schedule and needs for the Deli Department
• Ensure that the Deli Department is always full and fresh with the best quality deli products
• Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
• Maintain and update weekly reports (purchasing, sanitation and inventory)
• Responsible for ordering inventory based on reports (shrink, overage, expired, etc.), including department supplies
• Organize and store Deli supplies and products in designated areas
• Provide coaching and training to all Deli associates; including, but not limited to performance improvement, recognition, and feedback
• Create attractive Deli Department displays and end caps based on specific sale items for the week
• Communicate with Deli Manager in regards to department conditions, associate relations, associate accidents and other concerns as needed
• Assist with store promotional sales events and catering events as needed
• Operate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicers
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Deli Department duties, including cooking, as needed

Qualifications

• Must be a minimum of 18 years of age due to required operation of Deli equipment
• Prior experience with food handling and cooking, preferably in a grocery setting, as well as, leadership experience is preferred
• Ability to successfully coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Excellent communication, organizational and planning skills
• Ability to problem solve and make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds