Billing Lead

Overview Under general supervision, review and monitor student accounts and student billing, resolve student and company billing discrepancies, create and monitor installment plans, review and process tuition appeals, assist students and staff regarding student accounts and fees, and monitor and update settings and fees in payment system software and accounts receivable billing system. Essential Duties And Responsibilities Characteristic Duties and Responsibilities (include, but not limited to). This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description. Review, monitor and resolve student billing problems, complaints and inquiries for student and agency accounts. Assist and instruct students regarding fees on account, refund policy, refunds, course fees, payments, payment plans, appeal process, holds, direct deposits, third party billing, saved payment methods, collections, financial aid disbursements, 1098T tax form, etc. Set up and monitor manual student payment plans. Analyze accounts for accuracy and correctness of application of payments and resolve discrepancies. Review large volume of tuition appeals annually, investigate and make determination if appeal warrants waiver or reduction of fees charged. Process refund or waiver of fees if appropriate. Respond to student by letter regarding outcome of appeal. Set up new users, reset passwords, unlock accounts, manage terms, update/change settings, etc. for payment software system. Update software system course fee tables and course fee forms. Coordinate term changes with IT and scheduling staff where necessary. Review course fees for accuracy; follow up on fee errors and assist with corrections. Answer questions from staff regarding fees, adding additional fees, refund percentage, senior discount, out of state fees and calculation rates. Request updates to external website when fee amounts change. Serve as resource and lead worker in providing technical guidance and assistance to billing and enrollment staff. Train and update staff on new functionality and changed processes within accounts receivable module and Touchnet products. Work cooperatively with registration, scheduling, admissions, financial aid, financial accounting, advising and instructional departments to coordinate and improve processes. Review Wisconsin Technical College System client reporting reports for Wisconsin G.I. Bill, Post 911 remission, and State fire funding course reimbursement to ensure accuracy of program fees codes and reports. Post and reconcile collection payments to collection agency statement and other miscellaneous accounting duties. Participate in and contribute to assignments and special projects of a similar nature and level. Minimum Qualifications REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of accounting principles, theory, and practices Thorough working knowledge of accounting information systems, accounts receivable and collection processes Working knowledge of computer concepts and applications including database ad hoc report creation and queries, spreadsheets, and word processing Ability to communicate effectively, both orally and in writing Ability to develop and maintain effective working relationships with students, staff, and the general public Skill in providing customer service and diffusing angry or difficult customers Ability to plan, organize, and schedule activities Ability to work in a team environment Ability to work with minimal supervision Ability to train and provide direction to other staff Ability to organize and analyze information and reports Aptitude for accuracy and detail Educational And Experience Requirements Associate’s degree in Accounting or closely related field Three years of billing and/or collection experience Supplemental Information The Billing Lead role is a full time, benefit eligible position in the Financial Accounting Services Department. Typical hours: 8:00am - 4:30pm, Monday through Friday. Benefits Competitive compensation Comprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flexible spending accounts, and much more Generous time off and holiday schedule Eligibility in the Wisconsin Retirement System (ETF) Opportunities for professional growth and development (including tuition reimbursement, tuition waiver) Well-being activities to support personal and professional well-being Collaborative and supportive team environment #J-18808-Ljbffr WCTC Corporate Training Center