Care Base Connection Specialist

Care Base Connection Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $16.50 - $23.30/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job Summary and Responsibilities

As our Connection Specialist, you will serve as a vital link within CommonSpirit Health, working onsite at the National Clinical Connection Center in Phoenix, AZ. This specialized role involves expertly managing incoming communications for multiple hospitals, clinics, and ancillary areas across our ministry, utilizing critical thinking to ensure callers are accurately and efficiently directed.

Every day you will precisely use technology to identify caller needs, adeptly directing them to the correct location or department. A core responsibility includes promptly alerting appropriate clinical teams for any identified patient care interventions, ensuring rapid, accurate information flow to support optimal patient care and operational efficiency throughout our extensive network.

To be successful in this role, you will: possess exceptional critical thinking skills and the ability to efficiently navigate complex communication scenarios. Your precision in discerning caller needs and connecting them and relevant information, particularly for patient care interventions, is paramount. This demands a meticulous individual committed to strengthening healthcare connections within our dynamic environment.

• Promptly answer and manage all medical and safety emergency response calls (e.g., Code Phones, Fire/Life Safety alarms) according to established protocols.
• Direct hospital callers and gather accurate patient information to facilitate appropriate transfers and care coordination.
• Monitor and respond to remote patient monitoring alarms, promptly notifying clinical teams of critical alerts.
• Manage on-call provider paging and follow-up to ensure timely response and communication.
• Maintain proficiency in telecommunications hardware, software, PBX platforms, and multiple IT applications relevant to call center operations.
• Demonstrate exceptional customer service, cultural sensitivity, and the ability to adapt to rapid changes and challenging caller situations.

Job Requirements

Required

• 2 years of customer service-related work experience demonstrating the requisite job knowledge skills/abilities
• High School Graduate OR High School GED

Preferred

• Experience in a hospital or healthcare environment and
• Medical Terminology
• Experience in heavy phone or call center environment

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at View phone number on click.appcast.io and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health participates in E-Verify.