Eligibility Specialist

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem‑solve and deliver revenue cycle improvement services that support their success, patients, and communities. All while living our values of Commitment, Authenticity, Respect, and Excellence (CARE). The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. Responsibilities include conducting detailed assessments, guiding patients through application processes for government and charity‑funded programs, and ensuring compliance with healthcare regulations. Depending on client needs, the role may provide floating support across multiple hospital locations, offering vacancy coverage or assisting as the business requires. Successful candidates are empathetic, detail‑oriented, and skilled at navigating complex systems to support patients in receiving the care they need. Work Schedule and Location: Full‑time, 40 hours per week, hourly position. Flexibility required, with shifts available Monday through Saturday from 8:00am to 7:00pm to meet business needs. The position is onsite and will service the primary locations of: John C. Lincoln – 250E.Dunlap Ave., Phoenix, AZ85020. Key Responsibilities Conduct advanced eligibility screening in‑person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non‑traditional funding, ensuring timely submission of accurate documentation. Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. Perform advanced follow‑up work to ensure applications are complete and processed efficiently. Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications. Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensuring effective follow‑up on pending applications. Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. Maintain accurate and confidential records in compliance with HIPAA and organizational policies. Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives. Efficiently use multiple systems and databases to gather, track, and report on patient data. Assist in training and supporting colleagues, ensuring seamless onboarding and service delivery; complete special projects as assigned. Qualifications & Competencies Required: High school diploma or GED; at least 6 months of experience in a customer‑facing role, preferably in healthcare or financial counseling; flexibility to provide support to multiple hospital locations and in‑home patient visits; strong organizational skills; excellent verbal and written communication skills; ability to identify solutions to financial challenges; capability to work in a fast‑paced environment with changing priorities; demonstrated ability to work independently; genuine care for patients’ needs and concerns; ability to work effectively with colleagues, hospital staff, and external agencies; ensure all documentation is accurate, complete and submitted on time; reliable transportation, valid driver’s license, and ability to travel within assigned service area. Preferred: Proficiency in English and Spanish; experience in healthcare revenue cycle, financial counseling, or insurance verification; experience with multiple EHR systems (Epic, Cerner, Meditech, etc.); familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability; knowledge of medical terminology and healthcare accounts receivable processes. Salary Range: $18.00 to $20.00 per hour. Specific compensation will vary within the above range based on geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. #J-18808-Ljbffr