Technical Production Technician

Primary Function

We are seeking a full time Production Technician to join our tech savvy Onsite team at our clients office in North America. As one of the World's leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture. Continuously pushing boundaries with the support of a highly skilled dynamic workforce. We pride ourselves on our ability to attract and retain staff that align with both our cultures and values, and it is the diversity of our teams that helps fuel innovation & creativity as we continue to push boundaries in the way content is created and events are delivered.

The role will involve working within the AV events team to manage live events for partners. Live events could include onsite event spaces, video calls for remote presenters, pre-recorded / recorded elements, and live streaming. As well as collaborating with other region's AV teams for cross market events. The ideal candidate will have a knack for all things events and meetings related with proven experience in operating a variety of technical equipment within an AV, Broadcast or Production capacity. Including PTZ camera equipment, broadcast switching, and professional digital audio systems.

Duties & Responsibilities

• Operate and maintain professional video, lighting & audio equipment.
• Use of Power Point, Keynote, and Google Slides. Able to walk clients through settings when necessary.
• Use Adobe Creative Cloud products such as: Photoshop, Premiere, After Effects, etc.
• Support Corporate Executive level events by providing in-room technical support , video call monitoring, and live streaming.
• Communicate with Event Producers effectively as well as explain our services to technical and non-technical customers and clients as needed.
• Coordinate all AV needs for an event with the event host, and manage all content and graphics provided for said event.
• Technicians may manage the entire event lifecycle, from preproduction meetings with the host to postproduction procedures, including all related information.
• Deliver recorded assets to our clients when meeting the approval from the Legal team.
• Work with the Venue Space Escalation Team's supervision to complete simple repairs when necessary. Be aware of safety or knowledge limitations and work to find alternative solutions when a repair cannot be completed during an event.
• Assist with projects or assignments provided to you by your supervisor and execute them within the given timeline.

Skills & Qualifications

• Basic setup of additional video, lighting, and audio equipment when required.
• General knowledge of how to run virtual events: capturing remote inputs from Zoom or other VC platforms, basic knowledge using high end virtual switchers such as Vmix or VizRT, use NDI tools and accessing a remote switcher on a remote desktop through PCOIP Client.
• Communicate difficult/sensitive information tactfully.
• Understand signal flow and troubleshoot as needed to satisfy the end user's needs and escalate if necessary.
• Resolves and/or escalates issues in a timely fashion. Keep your local lead technician informed of the status of your event support or projects, so that they may be a liaison to supervisors and leadership.
• Abide by Standard Operating Procedure (SOP) documents, complete detailed event reporting, and utilize the internal event ticketing system.
• Consistently deliver high-quality services to our clients.

Education & Experience

• 2-4 years of professional technical event production experience.
• Able to operate equipment to support video and audio conferencing, in room presentations, live streaming, camera operation, video switching, and basic audio mixing for spoken word.
• In depth understanding of social media products and services.
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Self Starter who can take direction well and continue to learn new skills.
• Organization skills, ability to manage a shared calendar.
• Understands the benefits of the various event formats (i.e. Q&A, Training, Town Hall, Broadcast, etc.), as well as how to execute these formats flawlessly.

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.