Director-Digital Product Mgmt

Job ID: 26012442Posted: 2026-08-11Location: New York, NY, United StatesSalary: $144250 - $256250 annually + bonus + equity (if applicable) + benefitsJob Function: ProductSchedule: Full timeWorkplace: HybridCareer Area: ProductCompany: American ExpressDescriptionThe Global Risk & Compliance (GRC) Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues in Global Risk & Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. We are seeking a dynamic and visionary Program Management leader to join the GRC Products and Capabilities team in GRC. The GRC Platforms and Capabilities is responsible for the strategy, design and implementation of large-scale platforms and associated centers of excellence to empower risk management teams in GRC and the Company to effectively manage risk. Several of these projects are categorized as Big Bets and are pivotal to the Company's success. They represent significant opportunities for growth and innovation.ResponsibilitiesThe successful candidate will drive the programs including Enterprise Top initiatives through the following centralized activities:Lead program and project planning along with key stakeholders.Work extensively with workstream owners to brainstorm solutions and to coordinate deliverables of end-to-end requirements.Provide thought leadership by understanding synergies and dependencies across cross functional workstreams and connections with other transformation initiatives or existing AXP processes.Develop meaningful relationships across the enterprise to drive progress against milestones and ensure roadblocks are escalated quickly for resolution.Anticipate and Identify risks and issues related to projects and programs and guide the team and stakeholders with mitigation actions.Prepare executive level program office communications at a cadence necessary to keep all stakeholders apprised and provide opportunities to make timely decisions to advance our progress.Run the Lean Portfolio Management (LPM) function for GRC.Manage forecasting process for significant investment budget, including performance tracking and optimization.Manage financial management and tracking of large budgets.Optimize PMO resources across the various workstreams.Grow and develop team of strong performers.QualificationsMinimum Qualifications:7+ years experience in program management and PMO functions including partnering with multi-stakeholder teams including Business and Process leaders, Technology, Finance etc. Experience in leading large teams of program managers or project managers.Aptitude for building new technology products.Demonstrated leadership with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders. Proven ability to influence across teams outside of direct reporting line.Superb communication skills to synthesize key messages, prepare impactful materials, and tailor appropriately for the audience. Must be able to convey messages by telling a story, both, upwards and downwards.Excellent financial and analytical skills and strong understanding of Amex business processes, planning and forecasting processes.Ability to operate with an agile mindset; comfortable with white space and ambiguity. Exceptional organizational skills; Project Management and Process Transformation skills with demonstrated ability to lead large scale transformation initiatives.Deep experience communicating with and presenting to senior level audiences.Ability to attract and grow high potential talent. Preferred Qualifications:Experience in Risk Management related processes and systems is a plus.Understanding of Regulatory and Compliance landscape, operational processes, and interdependencies in American Express is a plus.Experience working with American Express Business or Technology PMO functions is a plus.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.