Front Desk Receptionist/U.A. Technician
$20 per hourMedicine Wheel Recovery Services
Summary:
The Front Desk Receptionist/UA Technician assists service recipients with maintaining appointments, records, and accounts. They are responsible for collecting, scanning and inputting client paperwork into the medical record. The Front Desk Receptionist/UA Technician assists with non-clinical duties associated with maintaining a clean, welcoming environment conducive to recovery. Position Duties:
The Front Desk Receptionist/UA Technician assists service recipients with maintaining appointments, records, and accounts. They are responsible for collecting, scanning and inputting client paperwork into the medical record. The Front Desk Receptionist/UA Technician assists with non-clinical duties associated with maintaining a clean, welcoming environment conducive to recovery. Position Duties:
- Welcomes service recipients and visitors with warm greeting, in person or on the telephone.
- Answers questions or refers to the appropriate staff member
- Optimizes participant’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps participants’ appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts participants by anticipating potential anxieties; answers participants’ questions or provides information for participants
- Maintains the tidiness of reception area/lobby/participant waiting areas.
- Ensures availability of treatment information by accessing and maintaining records
- Maintains participant accounts by obtaining, recording, and updating personal and financial information; recording and collecting patient charges; controlling credit extended to patients
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Helps serve recipients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of personal and financial information according to Federal and State regulation.
- Collects urinalysis samples according to designated protocol and standards; maintains chain of handling to ensure fidelity.
- Maintains operations by following policies and procedures.
- Contributes to team effort by accomplishing related results as needed.
- Participates in supervision, including development planning and activities.
- Performs other duties, as assigned.
- Must fully support our mission
- High School Diploma/GED required
- Must be able to multi-task, demonstrate flexibility, have excellent customer service skills, must have excellent telephone skills and the ability to operate a multi-line phone system.
- Must demonstrate excellent time management and organizational skills.
- Must demonstrate excellent attention to detail.
- Must demonstrate ability to navigate/operate within electronic health records.
- Must possess skill in the applications within Microsoft Office Suite and Google Apps.
- Excellent communication and conflict resolution skills.
- Ability to work and thrive in dynamic environments and under pressure.
- Ability to maintain high professional standards and set and maintain professional boundaries at all times with participants, staff, and community partners.
- Must be able to work collaboratively with team members, participants, and the community.
- Must treat others with empathy, dignity and respect at all times.
- If recovering, must have a minimum of two years of continuous sobriety.
- Must be able to pass a criminal background check, DMV check, and pre-employment drug testing.
- Must be able to pass random drug screening throughout time of employment.
Vacancy posted 5 days ago
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