IT Manager

$75k - $95k

USA Clinics Group

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

Rapid career advancement Competitive compensation package

Positive, team-oriented environment Work with cutting-ed technology

Make a real impact on patients’ lives Join a fast-growing, mission-driven company

Position Summary:

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.

Position Details:

Location: Northbrook, IL
Schedule: Full-time, Monday through Friday on-site.
Compensation: $75,000 - $95,000

Key Responsibilities

Manage IT help desk and support ticketing system
Oversee hardware, software, and system maintenance
Support network and infrastructure performance
Troubleshoot technical issues across departments
Maintain IT documentation and system logs
Support vendor coordination and system updates
Track IT performance metrics and service levels
Additional duties as assigned

AI & Automation Requirement

Must implement AI-powered help desk and ticket routing systems
Responsible for automating repetitive IT support tasks
Expected to use AI tools for diagnostics, documentation, and system monitoring
Must continuously identify opportunities to reduce manual IT workload through automation

Requirements

Minimum Requirements:

4–7 years of IT support or systems administration experience
Experience managing help desk or technical support environments
Knowledge of networking, systems, and troubleshooting
Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
Associate or Bachelor’s degree preferred

AI Requirement:

Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
Ability to automate repetitive IT support processes

Benefits

Health
Dental
Vision
401k & Match
Paid time off

Apply

Vacancy posted 1 day ago

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