Help Desk Technician

$20 - $21 per hour

Part-time

Pomeroy

Help Desk Technician (Part-time)

Employment Type: 6 to 12-month contract with chance to extend

Hours: 20-25 hours per week with a semi-flexible schedule: Monday thru Friday some time between 7am to 1pm (minimum 3 hours per day)

Environment: Onsite

Location: Downtown Cleveland (Free Parking)

Pay: $20-$21/hr

We are seeking an oniste, part-time Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function:

Provide Help Desk support and resolve problems to the end user’s satisfaction.
Provide technical assistance and support related to computer systems, hardware and/or software.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
May provide hands on support for projects and assisting the desktop support team.

Qualifications:

Experience in technical support
Effective telephone & communication skills
Strong knowledge of standard hardware/software/operating systems
Effective listening skills

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Vacancy posted 12 hours ago

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