Restaurant Manager - Dunkin

Restaurant Manager PositionWe are looking for a Restaurant Manager to help manage our Dunkin' Team!A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards. Our company has a great leadership team to help you support into this new role and has stunning performance for the past two years on all operational metrics. You will be part of a winning culture and store that has stellar performance in place already.Benefits:Competitive payFree mealEmpowerment to manage othersAbility to participate in health planFun working environmentVacation/sick paysExcellent bonus planGrowth ability to become multi-unitCompetencies:Great focus:Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guestDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important goalsEstablish goals and deliver resultsSeeks ideas and best practices from other individualsProblem solving and decision making:Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from occurringEmpowers others to make decisions and resolve issuesInterpersonal relationships & influence:Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaborationLeads others; negotiates and takes effective actionBuilding effective teams:Identifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict management:Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateGood to have:Restaurant, retail, or supervisory experienceAbility to work early morning from 6amAbility to work 50 hrs per weekDigital technology skills to operate back office systemResponsibilities:Team environment:Hire, train and develop employeesCommunicate job expectations to their employeesPlan, monitor, appraise and review their employees' job performanceProvide coaching and feedback; disciplines when appropriateOperational excellence:Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelinesEnsure Brand standards and systems are executedManage donut orders with kitchen and submit all food orders and make weekly schedulesHandle bank depositsEnsure online training is completed for new hireDeliver speed in d/thru as role play for other employees in store.Profitability:Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingSet sales goals and track resultsWe have a strong bonus plan that allows you additional earning up to $10,000 per yearCompany IntroductionAnju Donuts is a fun place to work, where you will enjoy and learn lots of great things that help further build your career while giving you a wonderful experience of filling up positivity and energy in our guests with our delicious beverage selections. I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us. Throughout your journey, we will ensure you have clear communication of the expectation, provide you with proper training so you're successful in your role and, be thankful for your services. We have few non-negotiables that make us a choice for our guests in the community and they are: Hospitality (be friendly to guest), Fast Service (we understand guests are in a rush and we value their time by providing fast service), Quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times), Clean restaurant (we keep it clean just as we keep our home clean when guests are visiting). Please feel free to discuss any questions you have with your manager, and if at any time you feel there is a need to speak with someone else in management, you can always email me at: View email address on click.appcast.io. I always value your feedback.