Premium Audit Manager

: Location: Hybrid Work Model We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do! By joining the team as a Premium Audit Manager, you will lead the Premium Audit function for the company ensuring effective and efficient operations, a strong commitment to hospitality, developing staff, and managing vendor relationships. How You'll Make an Impact

• Leads the Premium Audit function for the company, ensuring effective and efficient operations
• Leads, develops, trains and mentors staff
• Effectively adapts company strategy to department objectives and communicates strategy and priorities, sets expectations, holds team accountable, and gets results
• Demonstrates and leads team to demonstrate a strong commitment to hospitality
• Collaborates effectively with Home Office and Regional Underwriting Teams
• Communicates effectively, providing prompt and professional service to agents and policyholders
• Works across departments and across offices to accomplish corporate objectives and priorities
• Manages resources appropriately - staffing, workloads, productivity, budgets
• Manage relationships with and service levels of Premium Audit vendors
• Exercises highest level of authority in Premium Audit department, dictating department's final stance on audit issues
• Responsible for department's technical file handling, service standards, and project management
• Audits internal staff and external vendors to verify compliance with state requirements and company procedures
• Achieves defined production objectives or defines action plan
• Actively seeks out operational improvements to maximize department efficiency
• Steps in to assist team in auditing files as required
• Demonstrates a strong commitment to continuing education and development

What You'll Bring

• Bachelor's degree in related field and 4 years of audit experience
• Or 6 years of audit experience
• Ability to professionally interact with our customers
• Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience
• Exercise initiative and judgment while researching and solving customer inquiries
• Possess a positive, professional, cooperative, and quality-conscious service attitude
• Ability to work under pressure, deal with interpersonal conflict, and handle assigned workload
• Possesses analytical and problem-solving skills
• Possesses effective verbal and written communication skills
• Identify and capitalize on continuous improvement ideas
• Compile and analyze data to help drive decisions
• Forward thinker who proactively seek opportunities and proposes solutions
• Ability to understand Central Insurance's policies and processes
• Preferred:
• Premium Audit experience or knowledge of Commercial Lines insurance products (particularly Workers Compensation and Commercial Liability
• Associate in Premium Auditing (APA) designation or plan to attain in a three year time frame

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid