Care Coordination Manager - Facility

Full Time

Niagara Falls, NY, US

Salary Range: $25.00 To $32.00 Hourly

Are You E.P.I.C?!

Do you embody Empathy, Passion, Integrity, and Commitment and are ready to lead a team that truly makes a difference?

We’re looking for a Care Coordination Manager - Facility to guide skilled nursing care coordination efforts and elevate the experience for our partners.

This role goes beyond management - it’s an opportunity to empower a team, strengthen relationships, and ensure patient care feels seamless and well-coordinated.

In this role, you lead with both empathy and purpose—guiding your team, enhancing partner relationships, and driving meaningful impact. To be considered for this role you must have proven management-level experience overseeing teams within the healthcare environment.

About the Position:

• Lead day-to-day customer service and care coordination for skilled nursing facilities

• Coach and support a team of Care Coordinators, helping them grow and succeed

• Serve as the primary point of contact for facility partners, handling questions and escalations

• Build strong relationships and identify opportunities to expand services

• Collaborate with nursing staff, healthcare professionals, and internal teams to support patient care

• Review medical records and care plans to guide coordination and decision-making

• Oversee communication channels to ensure timely follow-up and resolution

• Maintain accurate documentation using EMR systems and digital tools

• Educate facility partners on services, programs, and resources

• Ensure compliance with healthcare regulations and company policies

• Stay current on tools and programs, sharing knowledge with your team and partners

What We’re Looking For:

• A patient-centered, empathetic approach with strong awareness of our skilled nursing facility partners needs

• Excellent organization and attention to detail

• A professional, approachable presence that builds trust quickly

• Clear, confident communication skills

• Proven leadership experience with the ability to develop a team

• Ability to thrive in a fast-paced healthcare environment

Qualifications for Success

• Bachelor’s degree required.

• Relevant Healthcare or Customer Service experience required.

• Previous supervisory or managerial experience required.

What You Get – Benefits That Go Beyond the Basics

• Medical, Dental, and Vision insurance to support you and your family

• 401(k) with 3% company contribution after one year and 1,000 hours worked

• Generous PTO, Vacation, and 9 Paid Holidays

• Optional Short-Term Disability and Company-Paid Long-Term Disability

• Free, confidential Employee Assistance Program (EAP)

• Exclusive Tuition Reimbursement Program with Niagara University — save on master’s degree programs

• Opportunity to give back through HSS-sponsored community programs

Compensation

• Range $25.00 – $32.00 per hour, plus bonus opportunities!

Shift

• Monday-Friday, 8:30am – 5:00pm

Location

• Wheatfield, NY