Program Manager

Job Description

Job Description

Payrate: $77.00 - $80.00/hr.

Summary:
This role contributes significantly to the work group by effectively communicating and clarifying business requirements across stakeholders, ensuring alignment and shared understanding. The individual proactively engages stakeholders to gather, refine, and document requirements, reducing ambiguity and improving delivery outcomes. Strong communication and collaboration skills are essential, facilitating productive discussions that help translate business needs into actionable requirements.

Responsibilities

• Act as the traffic controller across development, cybersecurity, QA, operations, and business teams, ensuring releases are coordinated, risks are understood, dependencies are cleared, and stakeholders are informed.
• Review the release schedule/calendar, upcoming deployments, milestones, and dependencies.
• Participate in team stand-ups and identify blockers that could affect release dates.
• Validate release readiness, including required security, testing, change-management, and approval gates.
• Prepare upcoming changes for CAB or other governance reviews where applicable.
• Coordinate between developers, product owners, infrastructure, cybersecurity, QA, and other dependent teams.
• Drive resolution of blockers and ensure owners are assigned to outstanding release activities.
• Confirm deployment, rollback, contingency, and communication plans.
• Provide leadership and stakeholders with concise updates on release status, risks, decisions needed, and schedule impacts.
• Coordinate release activities and ensure teams execute against the agreed schedule.
• Maintain visibility into deployment progress and quickly escalate issues.
• Coordinate decisions when a release needs to be delayed, stopped, or rolled back.
• Ensure the appropriate technical teams are engaged when deployment problems arise.
• Confirm release completion and capture outstanding follow-up items.
• Facilitate post-release reviews or retrospectives when needed.
• Track recurring release issues and identify process improvements.
• Improve release schedules, checklists, governance, documentation, and handoffs between teams.

Qualifications

• 5-7 years of experience in a similar capacity. A Bachelor's degree is a nice to have.
• Certification required: One or more of the following:
  • ITIL 4 Foundation or ITIL 4 Practitioner: Release Management
  • PMP (Project Management Professional) or CAPM (Certified Associate in Project Management)
  • CSM (Certified ScrumMaster)

Skills

• Communication: Bridge technical and business teams, keeping stakeholders aligned on release schedules, risks, and impacts.
• Project Management: Coordinate release calendars, dependencies, runbooks, and deployment schedules.
• Risk Management: Identify blockers and deployment risks, manage issues, and ensure effective rollback plans are in place.
• CI/CD & Automation: Experience with automated build, testing, and deployment pipelines.
• SDLC & Version Control: Strong knowledge of software development, testing, Git, and release/version management.
• Cloud & IaC: Familiarity with cloud platforms and Infrastructure-as-Code tools to support consistent environments.

• Excellent communication skills
• High attention to detail
• Ability to hold people accountable
• Organization management

Pay Transparency: The typical base pay for this role across the U.S. is: $77.00 - $80.00 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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