Full time Manager Customer Service

Description Summary: The Manager Information Services will manage the implementation, support, lifecycle management and strategy for content within the designated programs. The Manager will assist with the following: Train, mentor, and coach IS associates, as well as lead projects and initiatives as assigned. Apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems. Drive continual process improvement in the delivery of application services throughout CHRISTUS Health. Maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions and services, striving to incorporate innovation in a practical, cost-effective manner. Ensure that areas of responsibility and projects are within scope and where applicable. Responsibilities: Monitors, manages, and reports day-to-day operations to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible. Successfully manages a full workload across multiple-projects, while leading a team of assigned associates. Recruits, onboard, train, mentors, and develop direct reports to deliver high quality services. Conducts performance reviews for assigned direct reports. Manage assigned associate’s time and attendance/payroll. May be required to travel to perform duties. May be required to work outside of normal working hours. May be required to work long hours during critical problems or implementations. Other related duties as assigned. Requirements: Education/Skills Bachelor’s Degrees in Computer Science, Management Information Systems, business or related field Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets. Strong knowledge of major healthcare information system(s). Experience ~3+ years of experience in Information Technology leadership role. ~ Experience in providing and managing customer support in a highly matrixed organization. ~ Ability to work on multiple and complex projects. ~ Ability to consistently demonstrate positive communication style, strong critical thinking skills and a creative and collaborative approach to problem solving required. ~ Adaptable and flexible style, ability to work if dynamic environment. ~ Excellent written and oral communication skills including presentation skills. ~ Excellent resource management including resource projection and budgeting skills. ~ Ability to work in a collaborative way across a diverse, geographically, and culturally, organization. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time