Splash Shack Customer Service Associate/ Slide Attendant

Splash Shack Customer Service Associate/ Slide Attendant

Splash Shack Indoor Water Park - Cedar Park, TX 78613

Overview

Salary Range $11.00 Hourly Level Entry Position Type Part Time Category Customer Service

Description

Splash Shack is looking for outgoing, fun, charismatic and engaging additions to join our team! At Splash Shack, you will have an opportunity to work in a unique facility where our priority is to entertain our customers and create a memorable experience for our guest in a safe environment! Pay starts at $10.50/hr and increases to $11/hr after passing required CPR/1st Aid/AED training. (earn $13+up with current Lifeguard certification & experience) Can earn $12.50/hr if you have WEEKDAY/DAYTIME availability!! Plus TIP SHARE!

Job Position Summary:

- Provide high level customer service to each of our guests

- Ability to talk to guests and create relationships with them that encourage them to come back again.

- Maintain a safe environment for our guests.

- Waiting on and Serving guests that walk in and plan events

- Greet event groups and walk in guests and assist them with the check in process

- Help our guests to create fun memories that will last a lifetime

- Work a cash register

- Upsell products and services

- Assist guests in going down water slides

- Answer phones and assist customers as needed

- Maintain a clean facility

Lifeguard & slide attendant Duties:

• Engage and enforce company structure and slide safety protocols
• Enforce all facility policies, rules and regulations.
• Maintain constant surveillance of patrons in the facility.
• Recognize and respond quickly and effectively in emergencies.
• Provide emergency care and treatment as required until the arrival of emergency medical services.
• Participate in regular in-service training sessions.
• Present a professional appearance AND attitude at all times.
• Maintain a high standard of customer care.
• Attend ALL scheduled shifts.
• Maintain awareness and emergency preparedness levels through protocol and skill audits.
• Report to facility/safety managers.
• Employees will be working in an indoor environment and are expected to understand their role in both emergency and non-emergency scenarios. Working closely with young children, employees will also have to facilitate a fun environment in a safe, responsible and respectful manner.
• Thorough knowledge and application of lifeguarding surveillance and rescue techniques, employees must be able to promote safety first and facilitate a fun environment second.
• Employees must be able to understand facility characteristics, rules, policies and procedures.
• Leadership and public relation skills are a must, as well as decision-making skills.

****Opportunities to grow within the company****

Qualifications

Qualifications:

- Cannot be SHY - Must be willing to step out of your shell and get into the theme of our store!

- Ability to spot a problem before it arises and jump in to prevent it.

- Can easily talk to customers and create positive interactions with them.

- Must enjoy working around children!

- Must be able to work evenings and weekends!

- Customer service experience is preferred**