PROGRAM CENTER MANAGER

Job Description

Job Description

Welcome to Annandale Village – Where Purpose Meets Community

Annandale Village is a nonprofit community supporting adults with developmental disabilities and acquired brain injuries. Our residents—known as Villagers—live with dignity, purpose, and connection across our campus.

The Program Center is a place where Villagers build skills, foster relationships, explore interests, and engage in meaningful activities that promote independence and community involvement. Through vocational opportunities, life enrichment, and individualized programming, the Program Center helps create experiences that support each Villager's goals and quality of life.

Position Purpose

The Program Center Manager provides leadership and oversight for Annandale Village's Program Center, ensuring Villagers have access to engaging, meaningful, and person-centered programs that support independence, personal growth, and community inclusion.

This role is responsible for leading program operations, supervising staff, coordinating services and activities, supporting regulatory and organizational standards, and fostering collaboration across campus. The Program Center Manager partners with residential, clinical, transportation, social services, and other departments to create a seamless and enriching experience for Villagers.

Major Duties and Responsibilities

Leading Program Operations

• Oversee the daily operations of the Program Center, ensuring programs and activities support the interests, abilities, and goals of Villagers.
• Support vocational, educational, recreational, and community engagement opportunities that promote meaningful participation and personal growth.
• Coordinate program schedules, activities, and resources to meet the changing needs of Villagers and the organization.
• Evaluate program effectiveness and identify opportunities for continuous improvement.

Leading and Supporting the Program Center Team

• Provide leadership, supervision, and support to Program Center staff.
• Support recruitment, onboarding, training, coaching, and performance development of team members.
• Foster a culture of accountability, teamwork, professionalism, and person-centered service.
• Ensure appropriate staffing and resource allocation to support daily operations and Villager needs.

Supporting Quality Services and Compliance

• Promote services that align with organizational standards, regulatory requirements, and person-centered practices.
• Support documentation, incident reporting, and electronic recordkeeping within Annandale’s health record and other organizational systems as required.
• Participate in quality assurance, performance improvement, and program evaluation activities.
• Support individualized service planning and interdisciplinary collaboration to ensure continuity of care and services.

Supporting Individualized Services and Case Coordination

• Partner with interdisciplinary teams to support individualized services and person-centered planning for Villagers.
• Provide oversight and coordination of Villager support plans, specialized programming, and skill-building initiatives as assigned to promote independence and quality of life.
• Collaborate with residential, clinical, social services, and program staff to support consistent implementation of individualized supports across campus.
• Support assessments, documentation, and communication that contribute to positive Villager outcomes and continuity of services.

Coordination and Collaboration

• Partner with residential, clinical, transportation, social services, and other departments to coordinate services and activities for Villagers.
• Support transportation planning and community participation opportunities in collaboration with the Transportation team.
• Participate in interdisciplinary meetings and organizational initiatives that support Villager outcomes.
• Foster positive relationships with Villagers, families, team members, and community partners.

Resource and Operational Management

• Support budgeting, purchasing, and responsible use of program resources.
• Ensure program spaces, equipment, and materials support a safe, welcoming, and engaging environment.
• Monitor operational needs and partner with organizational leadership to support effective service delivery.

Other Responsibilities

• Support organizational initiatives and special projects.
• Provide direct support to Villagers as needed to ensure quality services and a positive experience.
• Perform other duties in the best interest of Annandale Village and the Villagers we serve.

Required Qualifications

• Bachelor's degree in Human Services, Special Education, Business Administration, Healthcare Administration, Recreation Therapy, or a related field preferred; equivalent combination of education and experience considered.
• Minimum of three (3) years of leadership or supervisory experience.
• Experience working with individuals with developmental disabilities, acquired brain injuries, or other special populations preferred.
• Experience managing programs, services, activities, or operations in a human services or healthcare environment preferred.
• Strong organizational, communication, and problem-solving skills.
• Proficient computer skills, including Microsoft Office applications and electronic documentation systems.

Employment Requirements

• Must be at least 18 years of age.
• Valid Georgia Class C Driver's License, proof of insurance, and acceptable MVR.
• Must pass GBI and FBI background checks, including fingerprinting.
• Must pass drug screening and tuberculosis screening.

Physical Requirements

• Ability to sit, stand, walk, bend, reach, and assist individuals throughout the day.
• Ability to participate in program activities and community outings as needed.
• Ability to assist Villagers with mobility and daily support needs as appropriate.
• Ability to lift up to 25 pounds independently and up to 75 pounds with assistance.
• Ability to assist Villagers in and out of vehicles as needed.
• Ability to perform CPR, First Aid, and emergency response duties as required.

Personal Skills and Traits

• Strong leadership and team development skills.
• Commitment to person-centered services and Villager dignity.
• Excellent organizational and time-management abilities.
• Strong communication and relationship-building skills.
• Sound judgment and effective decision-making skills.
• Ability to manage multiple priorities in a dynamic environment.
• High level of accountability, professionalism, and integrity.
• Commitment to teamwork, continuous improvement, and service excellence.

Why Work at Annandale Village

At Annandale Village, you're part of something bigger—creating meaningful lives through connection, care, and community.

We offer:

• Health, dental, and vision insurance
• Paid time off (PTO)
• 403(b) retirement plan with employer match
• Professional development opportunities
• Employee recognition and appreciation programs

Acknowledgement

This job description is not intended to be an exhaustive list of all responsibilities and may be modified as needed to meet organizational needs.

Happiness Works Here.