ELIGIBILITY SPECIALIST II

ELIGIBILITY SPECIALIST II - 60025453

This is a professional work, responsible for reviewing actions completed by Economic Specialist I (ESI). The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance. Unit/Location: This position is part of the Region Designated Review Unit and it can be housed anywhere in the region.

Minimum Qualifications: One or more years' experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.

Examples Of Work:

• Monitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
• Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
• Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
• Lobby - This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed. Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required. Performs special work assignments and other related work/duties as required or assigned.

Examples Of Job Characteristics:

• Provide Consultation and Advice to Others
• Making Decisions and Solving Problems
• Assisting and Caring for Others
• Establishing and Maintaining Relationships
• Judging Qualities of Things, Services, And/or People
• Communicating With Persons Outside Organization
• Getting Information Needed to Do the Job
• Documenting/Recording Information
• Analyzing Data or Information
• Monitor Processes, Material, Surroundings
• Identifying Objects, Actions, and Events

Examples Of Knowledge, Skills And Abilities:

• Social Perceptiveness
• Judgment and Decision Making
• Speaking
• Service Orientation
• Active Learning
• Problem Identification
• Identification of Key Causes
• Solution Appraisal
• Active Listening
• Learning Strategies
• Coordination
• Management of Personnel Resources
• Therapy and Counseling
• Data Analysis
• Psychology
• Customer and Personal Service
• Education and Training
• English Language

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, click here. Applicants may also fax their supporting documentation to People First at View phone number on click.appcast.io. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.