IT Help Desk Technician

IT Help Desk TechnicianLocation: Hyde Park, NY (100% On-site) Employment Type: Full-Time | Temporary Assignment (4–6 Weeks) Pay Rate: $25–$28 per hour, based on experience Schedule: Monday–Friday • 8:00 AM – 4:00 PM or • 9:00 AM – 5:00 PMWe are seeking a customer-focused IT Help Desk Technician to provide front-line technical support for end users in a fast-paced environment. This temporary assignment is ideal for someone with experience supporting hardware, software, printers, workstation deployments, and network connectivity issues. The successful candidate will provide both remote and onsite support while delivering exceptional customer service and ensuring technology issues are resolved efficiently.Responsibilities:Provide Tier 1 technical support for hardware, software, printing, classroom technology, and network-related issuesTroubleshoot and resolve end-user problems via phone, email, chat, and in-person supportSet up, configure, and deploy desktops, laptops, and peripheral equipmentInstall, update, and maintain Windows operating systems and business applicationsSupport user account management and Active Directory-related tasksAssist with workstation imaging, software installations, and equipment upgradesCreate and maintain technical documentation and user guidesSupport employee onboarding by preparing technology equipment and assisting with new-hire technology orientationsMonitor help desk tickets and ensure issues are resolved in a timely mannerIdentify recurring technical issues and recommend solutions to improve support efficiencyQualifications & Skills:Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)1–2 years of IT support, help desk, desktop support, or technical support experienceStrong knowledge of Windows operating systems and PC troubleshootingExperience configuring and deploying laptops, desktops, and peripheral devicesFamiliarity with Active Directory, Microsoft environments, and basic networking conceptsUnderstanding of LAN/WAN connectivity and end-user support best practicesStrong analytical and problem-solving abilitiesExcellent customer service and communication skillsAbility to manage multiple priorities in a fast-paced support environmentExperience working in higher education, multi-site organizations, or corporate environments is a plusPhysical Requirements:Ability to lift and carry equipment weighing up to 50 poundsAbility to stand, bend, walk, and move equipment throughout the workdayFrequent computer use and technical troubleshooting activitiesWhy Join This Opportunity? Competitive hourly pay, consistent weekday schedule, hands-on technical support experience, opportunity to work with a variety of technologies and end users, great short-term assignment for experienced IT professionals.