Sales Support Specialist

Job Description

Job Description

Purpose of Position

The Sales Support Specialist plays a key role in supporting revenue generation by acting as the primary liaison between customers and internal teams. This position is responsible for managing customer relationships, executing order fulfillment, and ensuring a high level of service delivery. The role drives operational efficiency and customer satisfaction through proactive communication, issue resolution, and cross-functional coordination.

Key Responsibilities

Customer Relationship Management

• Serve as the primary day-to-day contact for customers, delivering a consistent and professional experience
• Build and maintain customer relationships through proactive communication on order status, delivery timelines, and issue resolution
• Own customer inquiries from initiation through resolution, ensuring responsiveness and accountability
• Lead coordination of time-sensitive order issues, aligning internal stakeholders to resolve disruptions quickly
• Partner cross-functionally to meet customer expectations and service commitments

Sales Support

• Generate and manage sales and purchase contracts as directed by the Sales team
• Coordinate with Sales, Freight, Demand Planning, and Quality Assurance to ensure orders are delivered on time and in full
• Support customer engagement activities, including participation in meetings and trade shows as needed
• Assist in analyzing contract balances, customer specifications, approved vendor status, and service level performance
• Manage complex customer requests and escalations in collaboration with Sales, Quality, and Operations

Order Management & Execution

• Process customer orders accurately and in a timely manner
• Ensure all order changes, documentation, and system updates are completed to support seamless execution
• Coordinate the conversion of commodities to ingredients at third-party facilities
• Manage freight claims from identification through resolution
• Execute all administrative responsibilities related to assigned accounts and orders

QUALIFICATIONS

• Bachelor’s degree in a business-related field or equivalent experience
• 5+ years of customer service, sales support, or account coordination experience
• Strong written and verbal communication skills
• High attention to detail with a focus on accuracy and execution
• Demonstrated problem-solving and critical thinking skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to work independently while collaborating effectively across teams
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proven interpersonal effectiveness and team-oriented mindset

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates within a professional office environment. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually quiet to moderate. The role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will occasionally lift and/or move up to 25 pounds. All vision abilities are required to encompass close-up work. On occasion, employee must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.

Occasionally while performing the duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including grain dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places and confined spaces. The noise level in some of the work environments may require the use of hearing protection.

ABOUT THE COMPANY

Headquartered in Fargo, ND, Anchor Ingredients is the most customer-centric, innovative and transparent farm-to-food partner, dedicated to delivering premium ingredients and added value services to the food and pet food industries. Our farm-level relationships, combined with our global reach, allow us to efficiently procure and process ingredients from around the region and throughout the world, uniquely positioning us to fulfill our customers' diverse ingredient requirements. We take pride in our world-class team which boasts extensive industry experience combined with an unwavering dedication to our company’s mission, vision and values, and a commitment to delivering quality and innovation throughout the entire food supply chain.

DISCLAIMER

This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check, as well as testing for commonly abused controlled substances in accordance with the company’s Drug Free Workplace Policy. Anchor Ingredients reserves the right to revise the job description as circumstances warrant. Anchor Ingredients is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. We are an equal opportunity employer.