Human Services Assistant - Non Merit

Job Title

This job posting may close at any time. Applicants are advised to apply promptly.

Regular Schedule: 34 hours per week

A non-merit vacancy exists in the Department of Health and Human Services, Bureau of Community Based Services, Center for Family Success.

A list of eligible applicants will be established based on the examination as outlined below.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s), certification(s) and license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Job Purpose

Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; and assists Human Services Associates and other professionals with case management.

Essential Job Duties

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Computes dollar amounts of grants for clients based on established guidelines.
• Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

Examples of Other Duties:

• Assists walk-in clients and answers telephone inquiries.
• May conduct home visits to obtain or verify information.
• Performs other related duties as assigned.

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Required Qualifications

Graduation from an accredited college or university with an associate in arts degree in a social science or behavioral science.

Possession of the 90-hour Child Development Associate (CDA) certification and the 45-hour Infant/Toddler CDA certification is preferred.

Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.

Knowledge, Skills, and Abilities (Entry Level)

• Basic knowledge of interviewing techniques.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skill necessary to complete simple application forms and reports.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally. Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.
• Frequent significant decision- and problem- solving abilities.
• Ability to work as team member collaborating with parents and community resources.
• Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
• Ability to respond appropriately to an emergency or crisis situation.
• Frequent driving for home visits sometimes in outlying areas.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in computing amounts of grants. Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to maintain client confidentiality.
• Frequent significant decision- and problem- solving abilities.
• Ability to work as team member collaborating with parents and community resources.
• Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
• Ability to respond appropriately to an emergency or crisis situation.
• Frequent driving for home visits sometimes in outlying areas.

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

You must attach your transcript(s), certification(s) and license(s) to your application.

Examination Procedure

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Physical and Environmental Conditions

These positions are essentially sedentary with occasional walking, lifting, or other restricted physical activity.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.