Guest Experience Supervisor

Guest Experience Supervisor

Position at Dash In, a Wills Group company, operates an innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment. The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven success in exhibiting strong customer service and training of all Guest Experience staff. At Dash In, we are dedicated to providing an elevated experience to all our guests. Our culture is built on the idea that we are all here to make a difference in the lives of the people around us. We focus on results and working with intense integrity, a can-do attitude, creative spirit, and a "team collaboration" centered approach.

How You'll Make an Impact

• Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7
• In this position, you'll ensure the Front of House operates smoothly and associates have the tools and resources needed to provide a remarkable experience to guests in the store
• Proactively approach guests, assist and answer any questions they have
• Promptly respond to assist associates to meet guest needs quickly and efficiently
• Monitor customer flow and maintain open registers as necessary to have a "no wait" experience
• Is knowledgeable and supports the maintenance of Dash In Brand Standards that include high levels of guest engagement, a clean facility, maintaining a safe environment, and follows all Dash In operational guidelines
• Effectively communicates with the Guest Experience Manager on needs including ordering and inventory needs
• Completes work activities at the direction of the Guest Experience Manager and General Manager or Sr. General Manager
• Completing additional duties as assigned

What We're Looking For

• High School Diploma or equivalent (GED); alternatively, willingness to complete employer-paid GED program
• Minimum of 1 year in a supervisory or management position in a customer service or retail environment
• Ability to multi-task and problem solve
• Ability to use technology including POS software
• Strong guest-focus with excellent people skills
• This position requires the ability to perform the essential functions contained in this job description. Reasonable accommodations will be made for qualified individuals with disabilities.

Ideal candidates will also have:

• Active ServSafe Certification a plus

Competencies:

• Adapting and responding to change
• Working with people
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Persuading and influencing

Schedule, Training, & Travel

• A full-time employee may work up to 40 hours per week, with occasional overtime approved to meet business demands. The primary location will be the Dash In store where the associate was hired. No offsite travel will be required. Training will be conducted onsite at the store where the employee is hired.

ADA Compliance

The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles. We encourage open communication and collaboration to identify and implement reasonable accommodations that support the success of our employees while maintaining operational excellence. Reasonable accommodations can be discussed during the hiring process.

Why You Should Join Dash In

Dash In is more than a convenience store—it's a community-focused brand on a mission to redefine convenience by elevating the experience. As part of the Wills Group family, Dash In serves customers at more than 55 locations across Delaware, Maryland, and Virginia. We combine high-quality food, fuel, and retail services to create a one-stop destination for our guests, where freshly prepared food, top-tier customer service, and a commitment to cleanliness and innovation come standard. We are proud to be Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™, reflecting our dedication to creating an exceptional environment for both team members and guests. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do.

Benefits and Perks

• Financial Well-being: Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
• Physical Well-being: Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
• Paid Time Off: Vacation, sick, personal, community engagement, and parental leave for new parents.
• Work/Life Balance: Employee Assistance Program, travel assistance, family life planning.
• Exclusive Discounts: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
• Education and Development Opportunities: 100% tuition reimbursement to support our team's education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).
• Competitive Salary: Competitive pay matched to DC Metro area.