Automotive Service Writer

Automotive Service Writer

Finnin Ford has proudly served the Dubuque community for decades with a reputation built on trust, quality service, and customer satisfaction. As a family-owned dealership, we value teamwork, integrity, and providing an exceptional experience to every customer. If you're looking to join a professional and friendly team that truly values its people, Finnin Ford is the place for you.

Job Type: Full-time Schedule: Monday to Friday, occasional Saturdays as needed

Work Requirements:

• Work Schedule: Monday to Friday (Saturday rotation as needed)
• Ability to Commute: Dubuque, IA (Required)
• Work Location: In person

Finnin Ford is seeking a customer-focused Automotive Service Writer to join our growing service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You'll serve as the primary point of contact between our customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.

Bilingual applicants are strongly encouraged to apply! The ability to communicate effectively in both English and Spanish is highly valued, as we proudly serve a diverse customer base in the Dubuque area.

Responsibilities:

• Greet and assist customers as they arrive in the service drive
• Listen to customer concerns, accurately document repair requests, and create repair orders
• Communicate effectively between customers and technicians regarding vehicle needs
• Provide clear estimates for service and repair costs
• Follow up with customers regarding repair progress and completion status
• Verify completed work meets dealership and customer standards before vehicle delivery
• Maintain accurate service records and customer information
• Handle warranty documentation and approvals
• Assist with scheduling appointments and managing service workflow

Qualifications:

• Excellent communication and customer service skills
• Bilingual (English/Spanish) preferred
• Ability to multitask in a fast-paced environment
• Proficiency with computers and service management software
• Professional appearance and positive attitude

Why Join Finnin Ford:

• Family-owned dealership with a strong reputation in the community
• Supportive and team-oriented work environment
• Opportunity for career growth and ongoing training
• Be part of a dealership that values quality service and customer relationships

Benefits:

• Health insurance
• 401(k) with employer match
• Paid time off and holidays
• Employee discounts on vehicles, service, and parts

Equal Opportunity Employer Statement:

Finnin Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We believe that diversity strengthens our team and our community.