Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member Part Time in Bloomington Replies within 24 hours We are open to a full-time or part-time team member to join our team! Full-Time Benefits As a Valued Agent Team Member you will enjoy… Hourly Pay + Commission and Bonuses Simple IRA Retirement Plan with Company Match Term Life Insurance (if eligible) Paid Time Off (10-15 days paid and 50 hours unpaid) Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered Regular professional development - twice a month trainings + mentorship Career incentives - opportunities to earn extra PTO, travel, swag and more Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you Comfortable office perks - free snacks, coffee and a personalized workspace Purpose-driven work - help people understand and protect what matters most What We’re Looking For We’re looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations. A strong candidate will bring the following qualifications and traits Exceptional communication and conflict-resolution skills High attention to detail and strong organizational habits Ability to remain calm and empathetic in challenging customer situations High performance with a team-oriented mindset Key Responsibilities Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day one Serve as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain business Manage the late payment process by monitoring policy status and communicating with customers Analyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfaction Maintain detailed and accurate customer records and follow-up notes in the CRM system Support the team in executing renewal campaigns and proactive retention outreach Why Choose a Career with Allen State Farm Insurance? We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!). Here's what else makes our agency stand out No nights or weekends - and we keep it fun with Casual Fridays Woman-owned & family-run…with a relationship-first culture This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful. Compensation Structure Base Pay (without commission, no prior experience) = $27,040-36,400 Compensation $13.00 - $17.00 per hour #J-18808-Ljbffr Adaliealleninsurance