Customer Service Coordinator - PT

Job Summary

We are seeking a part-time Customer Service Coordinator for a contract opportunity in Orlando, FL within the real estate and property management industry. This role is ideal for a polished, customer-focused professional who enjoys helping members, solving problems, and managing a variety of service requests in a fast-paced environment.

As a Customer Service Coordinator, you will support members by phone, email, chat, and in person while assisting with inquiries, payments, renewals, product purchases, lockbox and key processes, and general technical support. This opportunity offers a consistent weekday schedule, a supportive team environment, and the chance to work with a growing organization that values professionalism, accuracy, teamwork, and exceptional member service.

The work environment is collaborative and service-driven, with leadership focused on providing helpful resources, clear processes, and a positive experience for both employees and members. This is a great fit for someone who is organized, dependable, and motivated by delivering high-quality support.

Key Responsibilities

- Provide exceptional customer service to members through phone, email, chat, and in-person interactions.
- Assist with membership inquiries, renewals, payments, forms, product purchases, and account updates.
- Support lockbox and key-related processes while following established policies and procedures.
- Maintain accurate member records and process service requests, payments, and documentation efficiently.
- Assist with retail or store operations, member training, orientations, and general administrative support.
- Collaborate with internal departments to resolve member issues and ensure a smooth service experience.

Compensation and Benefits

- Pay: $18.00 to $20.00 per hour.
- Schedule: Monday through Friday, 11:00 AM to 3:30 PM, including a 30-minute lunch.
- Job Type: Contract/Temporary.
- Location: Orlando, FL 32810.
- Part-time opportunity.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Deliver member services and customer support across phone, email, chat, and in-person channels.
- Process membership renewals, payments, product purchases, forms, and account updates.
- Support lockbox and key processes, technical questions, and member service requests.
- Maintain accurate records and assist with daily administrative and retail service operations.

- 5+ years of customer service experience preferred based on role requirements.
- Strong communication skills, including excellent written and verbal communication.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Comfortable using computers, customer records systems, payment tools, email, and general office software.
- Professional, patient, and customer-focused demeanor.
- Ability to work accurately in a fast-paced member service or call center environment.
- Strong problem-solving skills and attention to detail.
- Ability to follow association policies, procedures, and service standards.

Preferred Qualifications

- Bilingual Spanish skills are a plus.
- Previous experience in real estate, property management, membership services, retail service, or call center support is helpful.
- Experience supporting payments, renewals, account updates, or technical service requests is preferred.