Housing Outreach Specialist (Downtown)

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes 23rd St and below, river to river.


Position Summary: The Housing Outreach Specialist works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position serves as a case manager for adults experiencing street homelessness, with the goal of placement into transitional and permanent housing. The position works collaboratively across teams and organizations to achieve this goal.

Schedule: Monday-Friday 9:00am-5:00pm

Hourly Rate: $22.25-$25.77

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

• Serve as case manager for homeless adults, with a goal of placing them in transitional and permanent housing
• Perform intake, assessment, service planning, advocacy, referral and escort services
• Maintain client case records and enter data in computer database using handheld and desktop computers
• Provide follow-up case management for clients placed in housing, to promote retention and document outcomes
• Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
• Communicate with evening/weekend staff and with staff of other agencies to coordinate client service
• Participate in outreach trips to identify and communicate with homeless clients
• Drive outreach van
• Participate in the annual HOPE count and quarterly counts of homeless individuals living on the street, 4 overnight counts completed annually
• Other duties as required

Qualifications/Educational Requirements

• Bachelor's Degree preferred
• Prior experience with the homeless and/or mentally ill population preferred
• Valid driver's license and a driving record that meets the agency's auto insurance guidelines (including at least one year as a licensed driver and no suspensions within the last 3 years)
• Flexibility in work hours; available to work evening, overnight and weekend shifts when required

Skills, Knowledge and Abilities

• Understanding of housing first and other harm reduction models
• Ability to multitask
• Strong interpersonal skills
• Strong written and verbal skills
• Team player

Computer Skills: To perform this job successfully, an individual should be :

• Proficient in Microsoft Outlook
• Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES

Physical Requirements

• Frequent walking and standing
• Ability to lift up to 30 lbs

Work Environment

• Indoors and outdoors; all weathers

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.