Technical Writer

Technical Writer

Planned Systems International (PSI), a Government Contractor, has an immediate opportunity for a Technical Writer for the Independent Enterprise Testing and Support Services (IETSS) contract with the Department of Veterans Affairs (VA), Office of Information & Technology (OIT). This position will be part of the Test Management and Operations (TMO) Testing Process Quality Improvement (TPQI) Support team, which consists of Measurement and Metrics (MM), quality process management and process improvement, lessons learned, Change Management, Knowledge Management, internal Quality Audit Program, Root Cause Analysis (RCA) process, and Corrective and Preventive Action (CAPA) planning. The TPQI team supports and works closely with the Test and Evaluation (T&E) and Testing Intake Assessment services teams, as well as the Test Center (TC) systems analysts, systems administrators, database administrators (DBAs), the VA project manager (PM), VA Contracting Officer's Representative (COR), and other divisions and stakeholders.

The Technical Writer supports the Technical Writing (TW) team within the Testing Process Quality Improvement (TPQI) organization. Technical writing requires close collaboration with other teams within TPQI, within TMO and TC, and our VA counterparts.

Essential Functions and Job Responsibilities

Candidate must be able to:

• Perform a technical edit for quality assurance on all documentation prior to delivery to the customer.
• Create and implement consistent writing templates and documentation style for all technical publications.
• Collaborate with subject matter experts when creating user guides, process documentation, new templates, template updates, and presentations to understand project specifications and needs.
• Analyze team processes to ensure efficiency and that all aspects of the process are documented.
• Ensure technical documentation is complete and accurate.
• Combine, edit, format, and finalize the monthly progress report.
• Participate in the review process.
• Create, edit, and maintain training material, brown bags, instructional supplements to ensure processes are understood as well as review all documentation and training materials to keep them up to date.
• Provide a high level of customer service by adopting the customer's mission and working towards success.
• Transcribe Meeting Minutes from recordings.
• Working with AI to improve these functions.

Minimum Requirements

• Bachelor's degree in English, Journalism, or a related field and 3-5 years of Technical Writing/Communications experience in IT or Software development industries (or an equivalent combination of education, certifications, and experience).
• Experience must include:
• Interviewing SMEs to gather technical details
• Creating technical manuals and quick reference guides
• Using accepted style manuals, such as the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preference.
• Advanced knowledge of Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, and SharePoint
• Ability to work independently while communicating effectively with supervisor on all activities within the areas of responsibility
• Proven excellent oral and written communication skills are required.
• Expertise writing/editing/proofreading at all levels, and willingness to do whatever's needed.
• Ability to use graphics effectively to communicate ideas.
• Ability to revise one's own work or the work of others to make a documents or presentations clearer and more persuasive.
• Convey complex information in appropriate fashion to audiences with different levels of knowledge.
• Work in both a team environment and independently
• Coach and mentor other technical writers.
• Work in a fast paced, multi-faceted environment.
• Working with AI tools to improve communications.
• Bachelor's degree in English, Journalism, or related field.
• Equivalent experience or industry certifications may substitute for formal education

Desired Qualifications

• Extensive experience in technical writing (minimum five years)
• Mastery of the Microsoft Office Suite (Word, Visio, PowerPoint, Excel, Teams)
• Strong understanding of SharePoint, and Adobe Acrobat Pro Understanding of data quality principles and dashboard design concepts.
• Experience with SharePoint, Teams, or workflow/documentation management tools.
• Prior exposure to government, VA, or DOD environments is beneficial.
• Current Moderate Background Investigation (MBI) and VA network access a plus.
• Experience with AI tools.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.