Associate Technical Project Manager

About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better. Responsibilities/Qualifications The Associate Technical Project Manager will be responsible for running test calls and direction on all assigned implementation tasks. They are responsible for testing, coordinating resources, provisioning management, and documenting results for “go-live.” This position will ensure overall progress of assigned projects from assignment to implementation. They will review and provide consultative advice to management on all project aspects to secure buy-in. They are responsible for monitoring daily tasks and project assignments in progress, ensuring project schedule is being met. They will meet the highest standards of operational excellence, delivering on-time, with high quality, and with high degrees of customer satisfaction They must ensure project is ready for implementation and running as expected. They must complete project documentation and ensure hand off to production runs smoothly. This role will identify project risks and coordinate with internal resources to resolve these risks. Essential Duties: Continually build internal relationships with departments or business segments to facilitate cooperation and project completion Passion for learning new technology and keeping up-to-date with products and services Assist with maintaining established standards and approaches for each project (e.g. status reporting, issue management, change control, etc.) and communicating to team members and stakeholders Provide management with status reports detailing status and timelines throughout assigned project Continuously monitor tasks and project assignments in progress, ensuring project schedule isbeing met and schedule changes are addressed and communicated by established deadlines Communicate any schedule changes to affected parties Ensure project is ready for implementation and thoroughly documented and completed Work collaboratively with customers, partners, and vendors to accomplish project tasks Provide quality customer service that exceeds customer expectations and improves level of service being provided Project Testing and Implementation Running activities involved in testing and implementation of projects or project tasks Review test results with management and end users, securing confirmation that test findings meet expected results Observe and monitor activities when project is implemented to ensure all problems and issues are identified and resolved Participate in establishing implementation plan and timeframe for testing adjusting schedule as necessary Problem Resolution Respond with a sense of urgency to problems escalated to employee's level Place the highest priority on providing quality customer service by overseeing all activities ofstaff, ensuring the unique needs of customers are met Ensure quality resolution and thorough and accurate documentation of customer issues Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences ofproblems The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Education: Bachelor’s Degree from an accredited college or university with major coursework in business, computer science or a related field Equivalent work experience in a similar position may be substituted for educational requirements Experience: One year of technical project management or project coordination experience preferred Experience with 911 call routing testing and troubleshooting and/or NextGen 911 implementations preferred Ability to learn new technology and strong technical aptitude Strong organization and ability to manage multiple competing priorities Curious and quick learner Comfortable working in a dynamic and fast paced work environment Basic understanding of and ability to use MS Office suite and Sharepoint to complete tasks as assigned Total Rewards medical dental vision life and disability coverage paid time off a 401(k) retirement plan flexible spending accounts paid parental leave access to a robust library of personal and professional training resources employee discounts critical illness hospital indemnity access to legal support pet insurance identity theft protection,an EAP (Employee Assistance Program) that includes free mental health resources/support Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan and flexible spending accounts), and several that go above and beyond– paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection,an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! work worth doing! Candidates hired within 35 miles of our Longmont office will be considered hybrid and asked to join us in office 2-3 days a week. The starting salary is anticipated between $22 and $32 an hour to start and will be commensurate with experience. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. #J-18808-Ljbffr