Patient Benefits Coordinator

Patient Benefits CoordinatorThe Patient Benefits Coordinator plays a key role in helping patients understand their insurance coverage and financial responsibility while supporting accurate, compliant billing practices. This role works closely with patients, insurance payors, providers, and the Revenue Cycle Manager to ensure smooth financial experiences and timely reimbursement in a thriving Medical Spa and Cosmetic surgery Practice.You'll handle insurance verification, prior authorizations, patient estimates, and billing support—while helping improve workflows and maintaining high standards of confidentiality and compliance.Patient Accounts & InsuranceVerify insurance coverage and interpret benefitsPrepare and communicate patient cost estimates (deductibles, co-insurance, out-of-pocket)Manage prior authorizations and pre-certificationsMonitor provider schedules for changes that impact billing or authorizationCommunicate clearly and professionally with patients, payors, and internal teamsSupport insurance patient payments, deposits, refunds, and balance follow-upBilling & Coding SupportAssist with claims, accounts receivable, and payment postingReview documentation and coding for accuracy and complianceHelp ensure ICD-10 and CPT codes align with services providedStay current on billing and coding regulations and best practicesEducate and support staff on billing and estimator workflowsProcess Improvement & ComplianceIdentify opportunities to improve billing and financial workflowsSupport training and implementation of best practices for insurance billingMaintain strict confidentiality and comply with HIPAA and company policiesRequirementsWhat We're Looking ForBachelor's degree or equivalent experience3+ years of medical billing, coding, or revenue cycle experienceWorking knowledge of ICD-10, CPT, and insurance billing processesStrong communication, organization, and multitasking skillsProficiency with Microsoft OfficeExperience with Nextech, Trizetto, or Klara is a preferred (not required)Ability to work independently and collaborativelyWork EnvironmentCombination of sitting, standing. Collaborative meetings may require some transit back and forth between two office buildings (across a parking lot).Fast-paced Med Spa and Cosmetic Surgery office settingGrowth & DevelopmentThis role offers opportunities to grow into project leadership or expanded responsibilities within the revenue cycle team or broader organization.