Human Resources Benefits Coordinator

Job Description

Advanced Personnel Resources is seeking an experienced HR Benefits Coordinator for a new opportunity with our client in the Triad. The HR Benefits Coordinator supports employees and HR partners with benefits-related questions, transactions, and processes. This role ensures accurate, timely, and confidential administration of employee benefits while delivering a positive service experience. The HR Benefits Coordinator also serves as a primary contact for benefits administration and employee support.

This position is well suited to a detail-oriented, customer-focused professional who can manage confidential information, interpret policies and plan provisions, and work effectively in a fast-paced environment.

Key Responsibilities

Benefits Administration

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• Process benefits enrollments, eligibility updates, life-event changes, beneficiary updates, terminations, retirements, and related transactions accurately and on time.
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• Support administration of programs such as medical, dental, vision, retirement, leave-related benefits, COBRA, and other applicable plans.
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• Maintain accurate employee and benefits records in HRIS, benefits, and service-management systems.
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• Review transactions and data for completeness, identify discrepancies, and coordinate corrections as needed.
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• Provide employees and HR partners with clear guidance on benefits programs, eligibility, coverage, enrollment, and related processes.
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• Protect confidential employee, medical, and benefits information in accordance with privacy and security requirements.
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Employee Support and Issue Resolution

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• Respond to employee and HR partner inquiries through phone, email, chat, ticketing systems, and other service channels.
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• Deliver timely, professional, and employee-centered support while handling sensitive matters with discretion.
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• Research and resolve benefits-related issues using established procedures, policies, and available resources.
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• Escalate complex matters appropriately and partner with Benefits, Payroll, HRIS, vendors, and other stakeholders to drive resolution.
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• Document inquiries, transactions, complaints, and outcomes in applicable systems.
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• Build positive working relationships through responsive communication, strong follow-through, and sound judgment.
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Compliance, Reporting, and Data Quality

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• Maintain working knowledge of benefits plans, eligibility rules, policies, and relevant regulations.
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• Support audits, reporting, reconciliations, compliance activities, and employee-data validation.
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• Assist with annual benefits processes, including open enrollment and required employee communications.
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• Identify data, process, or compliance concerns and support corrective actions.
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• Follow applicable privacy requirements, including HIPAA and other standards related to protected health and employee information.
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Process Improvement and Team Support

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• Identify opportunities to improve benefits processes, employee experience, data accuracy, service delivery, and system usage.
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• Maintain process documentation, work instructions, checklists, and knowledge-base materials.
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• Participate in process-improvement initiatives, system testing, implementation activities, and special projects.
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• Support new-hire orientation and provide benefits information to employees as needed.
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• Collaborate with People Operations, Payroll, HRIS, HR Business Partners, Benefits, and other internal teams.
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• Provide cross-functional and backup support to help maintain consistent service levels.
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Qualifications

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• Associate degree in Human Resources, Business Administration, or a related field; equivalent education, training, and relevant experience may be considered.
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• Two or more years of experience in Human Resources, benefits administration, HR operations, employee services, or a related field.
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• Working knowledge of employee benefits administration, eligibility requirements, enrollment processes, and employee support practices.
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• Experience working with HRIS, benefits administration platforms, service-management tools, or similar business systems.
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• Proficiency with Microsoft Office 365, including Excel.
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• Experience with SAP, SuccessFactors, or comparable HR systems is preferred.
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