2nd Assistant Golf Professional

Club Location:

The Woodlands Country Club, Trails Course - The Woodlands, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Position Concept : The 2nd Assistant Golf Professional assists all Golf Professionals in the management of day-to-day golf operations of the facility. The position is responsible for supervising and managing the day-to-day golf operations to a premier club experience. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Specific areas of responsibility:

• Shop Assistants
• Tournaments
• Junior Golf
• Club Repair/Club Fitting
• Outside Services
• Group events/outings

Prioritized Keys to Successful Performance

#1 Team Leadership

#2 Member Services

#3 Golf Shop & Outside Services Management

#4 Tournament & Event Operations

#5 Tee Sheet Management

#6 Scheduling

Specific Responsibilities- include but are not limited to:

• Supervise and direct other golf operations staff in day-to-day operations. Including, Outside Services, Golf Shop Attendants, and Starters and Marshals.
• Ensure the highest level of services for our members.
• Assist the other Golf Professional with operational needs.
• Assist with golfer check-in and fee collection; control and manage play
• Assist with all opening and closing procedures
• Assist in managing facility tournament operations including weekly events
• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up
• Work with the Player Development Team to execute clinics, lessons, and camps.
• Assist with men's, women's, and junior golf events and programs
• Assist in Player Development programs using PGA tools and resources
• Direct management of outside service staff to ensure the highest quality of customer service is achieved
• Assist in managing golf car operation, practice facility, and club storage service (as applicable)

• Ensure proper billing and charges for all members and events
• Conduct oneself in a professional manner and maintain a professional image at all times
• Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies
• Assist in coordinating golf activities with other departments

Knowledge, Skills and Traits

• Maintain PGA of America membership in good standing in an active classification

• Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Be a leader and mentor for other staff
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up to date on customer relationship management tactics and strategies
• Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database

• Maintain and promote a positive professional image within the community

• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.