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Sales Administrator

$52k - $60k

Pasona NA

Job Title : sales operations


Salary : $52k-$60K(DOE), non-exempt


Work Hours: 8:30-17:30 - 1h Lunch Break


Location : San Jose, CA Onsite


Position Summary


We are seeking a detail-oriented and proactive Sales Operations & Customer Support Coordinator to support order management, logistics coordination, and OEM customer account operations. This position will serve as a key liaison among customers, internal departments, and manufacturing sites in Japan to ensure smooth order fulfillment, on-time delivery, and efficient supply chain operations.

Key Responsibilities


1. Sales Administration & Order Management

  • Create and manage Sales Orders (SO) and Purchase Orders (PO)
  • Process sales transactions and issue customer invoices
  • Review and process customer POs through customer systems and portals, including PO acknowledgment
  • Maintain accurate order and customer records in ERP/customer systems
2. Delivery & Demand Planning Coordination
  • Coordinate delivery schedules with factories, primarily in Japan
  • Adjust shipment schedules based on customer required dates (Need Date)
  • Support forecast-based purchasing and inventory planning
  • Monitor order status and proactively communicate schedule changes
3. Shipping & Logistics Operations
  • Arrange domestic and international shipments
  • Track inbound/outbound shipments and manage logistics activities, including import/export coordination
  • Prepare shipping documentation and coordinate with headquarters in Japan
  • Work closely with freight forwarders and logistics providers to ensure timely delivery
4. OEM Customer Account Support
  • Support management of OEM customer accounts, especially key accounts
  • Monitor customer portals for demand forecasts and PO management
  • Coordinate customer requests related to shipments, delivery schedules, and invoicing
  • Maintain strong customer communication and ensure high service levels
5. Cross-Functional Coordination
  • Act as a liaison between Japanese factories and overseas customers regarding procurement, delivery schedules, and shipping matters
  • Coordinate with internal departments such as Sales, Accounting, and Logistics
  • Support smooth communication and issue resolution among all stakeholders
Qualifications
  • Experience in sales operations, order management, customer service, or supply chain coordination
  • Knowledge of logistics, shipping, and import/export processes preferred
  • Strong organizational and multitasking skills with attention to detail
  • Excellent communication and coordination abilities
  • Proficiency in Microsoft Office and ERP systems
  • Japanese language skills is a must.

Application Form
Vacancy posted 2 days ago
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