Field Support Analyst 3 4P/506

Field Support Analyst Location: Atlanta, GA 30318 (Hybrid) Client- Georgia Power Contract- 1 Year Job Summary The Field Support Specialist – Drop Service / Dispatch provides critical operational and customer-facing support by coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services . This role supports residential, commercial, and industrial customers requiring repairs, upgrades, or generator installations. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced dispatch environment while delivering excellent customer service and supporting field operations. Key Responsibilities Service Request & Dispatch Coordination Schedule and manage service requests for temporary de-energization of electric service Accurately assign and dispatch field personnel based on priority, availability, and skill set Ensure timely execution of service requests with minimal customer disruption Customer Communication Serve as the primary point of contact for customers Provide clear communication regarding scheduling, service status, preparation requirements, and follow-up actions Address customer inquiries, concerns, and service-related issues professionally and promptly Field & Operational Support Provide real-time support to field technicians and crews Ensure field teams have the information, tools, and resources needed to complete work safely and efficiently Coordinate closely with internal teams to maintain high service and safety standards Documentation & Reporting Maintain accurate records of service requests, dispatch details, customer communications, and job completion status Generate reports to track service metrics, performance, and improvement opportunities Problem Solving & Process Improvement Resolve scheduling conflicts and operational challenges efficiently Escalate issues when necessary and collaborate with other departments for resolution Contribute to continuous improvement of dispatch, scheduling, and customer service processes Required Qualifications Strong organizational and multi-tasking abilities Excellent verbal and written communication skills High attention to detail and accuracy in documentation Ability to work effectively in a fast-paced dispatch or operations environment Proficiency with computer systems and data entry tools Ability to collaborate with field teams and internal stakeholders #J-18808-Ljbffr 4P Consulting Inc.