IT Support Analyst I

Our Client, a growing company in the entertainment and production space is looking for a hands‑on IT Support Analyst who enjoys solving problems, helping users, and keeping day‑to‑day IT operations running smoothly in a fast‑paced environment. What You’ll Do Be the go‑to for end‑user support across Windows laptops, Microsoft 365, printers, and common peripherals Set up, deploy, and refresh laptops and desktops for new and existing employees Support user accounts, email setup, access changes, and offboarding Assist with conference room tech, AV setups, and collaboration tools Troubleshoot basic connectivity issues (Wi‑Fi, VPN, network access) andescalate when needed Track IT assets and keep tickets and documentation organized Provide occasional onsite support at nearby offices or operational sites What You Bring 4–7 years in IT support, helpdesk, or desktop support roles Strong troubleshooting skills in Windows and Microsoft 365 environments Experience working with laptops, desktops, and standard office hardware A customer‑first mindset and clear communication style Ability to work independently and manage multiple requests Comfort with light physical tasks like moving or setting up equipment Nice to Have Exposure to device management or identity tools (e.g., Intune, EntraID) Basic networking knowledge or familiarity with enterprise Wi‑Fi environments Experience supporting cloud‑based phone or collaboration platforms Background in multi‑site, field, or production‑style environments #J-18808-Ljbffr