Dental Practice Business Manager

Job Description

Job Description

Oversees daily operations, managing staff (hiring, scheduling, training), finances (billing, payroll, budgeting, insurance), patient relations (scheduling, complaints, communication), and compliance (OSHA, HIPAA) to ensure smooth practice flow, efficiency, and positive patient experiences. Their duties blend administration, HR, finance, and marketing to support the dentist and business goals, requiring strong leadership and organizational skills.  

Key Responsibilities

• Financial Oversight:  

  Managing billing, insurance claims, collections, payroll, budgeting, and financial reporting. 

• Patient Relations:  

  Handling appointments, explaining treatment plans, addressing concerns, and ensuring satisfaction. 

• Operations & Compliance:  

  Overseeing daily activities, managing inventory, ensuring adherence to regulations (OSHA, HIPAA), and implementing new systems. 

• Marketing & Growth:  

  Supporting marketing efforts and developing strategies for practice growth. 

• Staff Management:  

  Recruiting, hiring, training, scheduling, performance reviews, conflict resolution, and fostering a positive environment. 

Core Duties in Practice

• Day-to-Day:  

  Running the front desk, scheduling, managing patient flow, answering calls. 

• Human Resources:  

  Managing staff schedules, conducting interviews, training new hires, handling payroll. 

• Financial Tasks:  

  Processing claims, verifying insurance, collecting payments, managing budgets. 

• Patient Communication:  

  Explaining policies, resolving issues, presenting treatment plans. 

• Administrative:  

  Maintaining records, ordering supplies, updating software, ensuring regulatory compliance.